Systems and Process Management Specialist

The Company

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.

The Job

The Systems and Process Management Specialist is responsible for managing, optimizing, and integrating data, workflows, and reporting across multiple platforms, including Airtable, SharePoint, the Document Management System (DMS), and JotForm. This role plays a key part in ensuring data accuracy, transparency, and accessibility while enabling efficient operational processes for both internal teams and external vendors. The Specialist will develop and maintain performance tracking systems, oversee KPI data sourcing, manage document lifecycle processes, and ensure reporting consistency across historical and current data sets. They will act as a bridge between operational teams, leadership, and technical stakeholders, working closely with Asset Management, Field Services, and other departments to identify needs, troubleshoot issues, and implement scalable process improvements. This position requires a detail-oriented, highly organized individual with strong technical proficiency, excellent communication skills, and the ability to balance hands-on execution with big-picture process optimization.

Responsibilities

• Airtable Views & Performance Tracking
• Create and refine performance views within Airtable to ensure visibility into individual and team productivity.
• Maintain and update the Service Issues Master Tracker for accurate and timely reporting.
• Partner with leadership to refine interface requirements, ensuring systems meet evolving business needs.
• SharePoint / DMS Updates
• Update the DMS in SharePoint per structural changes or process improvements.
• Develop clear organizational structures and taxonomy to align with current document workflows and ensure ease of access.
• Train team members on updated document management processes.
• SG Records
• Update and validate links in SG records.
• Assess ongoing need and traffic to SG records; make recommendations for streamlining data storage by routing to DMS where applicable.
• Document Management
• Identify documents requiring new template creation, editing, and/or publishing in the DMS.
• Apply ASD numbers for all new documents to maintain version control and compliance.
• Collaborate with stakeholders to ensure documents meet branding, compliance, and operational standards.
• KPI Data Sourcing
• Partner with Management and other key groups to identify reliable data sources for KPIs. Where possible, integrate data from Airtable into Power BI (PBi) for visual analysis.
• Develop shared workspaces or dashboards for KPI data that originates outside of Airtable.
• Commissioning Daily Report Updates
• Integrate all new reporting requests without disrupting historical data integrity.
• Collaborate with Field Services and Commissioning teams to validate accuracy.
• Ad-hoc Airtable & Process Support
• Provide timely support for ongoing Airtable and process-related requests.
• Offer process improvement suggestions based on recurring support needs.
• JotForm Management & Data Oversight
• Administer user accounts and permissions in JotForm.
• Troubleshoot technical or process-related issues for both internal and external users.
• Ensure JotForm usage complies with data management and privacy requirements.
  
  

Qualifications

• 3 years of experience in data quality, data operations, or systems coordination
• Working knowledge of Airtable, Excel, JotForm, Microsoft Dynamics and ServiceNow
• Strong attention to detail and analytical thinking
• Proficient in Excel for data reporting and reconciliation
• Proficient in Airtable for process update and tracking
• Understanding of data governance principles and best practices
  
  

Work Location and Status:

• Contract-to-Hire, Hybrid role out of Houston, TX
• No visa/legal sponsorship
  
  

Compensation

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities
  
  

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $55,000 - $86,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.