What are the responsibilities and job description for the Store Manager-North Phoenix Outlets position at Sunglass Hut?
Company Description Sunglass Hut is a world leader in specialty sunglass retail, with more than 3,000 stores across North America, Europe, South Africa, Latin America, the Middle East, and Asia Pacific, including India. As part of EssilorLuxottica, a global leader in eyewear design, manufacturing, and distribution, Sunglass Hut offers high-quality fashion and performance sunglasses in an environment that values self-expression, inclusivity, and authenticity. Team members are encouraged to bring warmth, energy, and genuine care to every customer interaction, helping create memorable experiences that keep shoppers coming back. The company fosters a dynamic workplace with opportunities to grow a career in retail, develop customer expertise, and feel supported by a community that embraces individuality. Sunglass Hut is committed to providing an engaging atmosphere where people can thrive and stay “always in the sun.”
Role Description The Store Manager – North Phoenix Outlets is a full-time, on-site role based in Phoenix, AZ, responsible for leading all aspects of store operations and performance. This role oversees day-to-day activities including driving sales, managing inventory, ensuring visual merchandising standards, and maintaining excellent customer service. The Store Manager recruits, trains, and coaches team members, sets performance goals, and creates an inclusive, high-energy environment that reflects Sunglass Hut’s brand values. The role also includes monitoring retail loss prevention practices, managing scheduling and labor planning, and ensuring compliance with company policies and procedures. The Store Manager collaborates with district leadership to execute promotional initiatives, analyze store metrics, and implement strategies that support revenue growth and customer satisfaction.
Qualifications
Role Description The Store Manager – North Phoenix Outlets is a full-time, on-site role based in Phoenix, AZ, responsible for leading all aspects of store operations and performance. This role oversees day-to-day activities including driving sales, managing inventory, ensuring visual merchandising standards, and maintaining excellent customer service. The Store Manager recruits, trains, and coaches team members, sets performance goals, and creates an inclusive, high-energy environment that reflects Sunglass Hut’s brand values. The role also includes monitoring retail loss prevention practices, managing scheduling and labor planning, and ensuring compliance with company policies and procedures. The Store Manager collaborates with district leadership to execute promotional initiatives, analyze store metrics, and implement strategies that support revenue growth and customer satisfaction.
Qualifications
- Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to delivering an exceptional in-store experience.
- Effective Communication abilities for leading teams, coaching individuals, and interacting with a diverse customer base.
- Experience in Store Management, including staffing, scheduling, inventory oversight, and daily operations in a retail environment.
- Knowledge of Retail Loss Prevention practices, with the ability to implement procedures that protect company assets and minimize shrink.
- Proven leadership experience in retail or related fields, with the ability to motivate and develop a high-performing team.
- Strong organizational, time-management, and problem-solving skills, with attention to detail and follow-through.
- Comfort with basic point-of-sale (POS) systems, sales reporting tools, and standard business software.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as required by outlet hours.
- High school diploma or equivalent required; additional education in business, retail management, or a related field is beneficial.
- Previous experience in fashion,