What are the responsibilities and job description for the Store Manager Ka Makana Ali'i position at Sunglass Hut?
Company Description Sunglass Hut is a world leader in specialty sunglass retail, with over 3,000 stores across North America, Europe, South Africa, Latin America, the Middle East, and Asia Pacific. The company offers a dynamic environment with opportunities to grow a career in customer-focused retail, supported by a culture that values development and inclusion. Sunglass Hut emphasizes self-expression, authenticity, and inclusivity while providing exclusive styles of high-quality fashion and performance sunglasses to a diverse customer base. Team members are encouraged to bring warmth, expertise, and care to every customer interaction, creating memorable experiences that keep customers coming back. Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.
Role Description The Store Manager Ka Makana Ali'i is a full-time, on-site role based in Honolulu, HI, responsible for leading all aspects of store operations and team performance. This role oversees daily sales activities, sets clear goals, and drives store results through effective planning, coaching, and motivation of team members. The Store Manager ensures exceptional customer service standards, manages staffing and scheduling, and supports hiring, onboarding, and ongoing development of store associates. Day-to-day responsibilities include maintaining visual merchandising and store presentation, overseeing cash handling and inventory processes, and applying retail loss prevention practices to protect company assets. The role also involves analyzing sales reports, implementing local marketing initiatives, and fostering an inclusive, engaging store culture aligned with Sunglass Hut values.
Qualifications
Role Description The Store Manager Ka Makana Ali'i is a full-time, on-site role based in Honolulu, HI, responsible for leading all aspects of store operations and team performance. This role oversees daily sales activities, sets clear goals, and drives store results through effective planning, coaching, and motivation of team members. The Store Manager ensures exceptional customer service standards, manages staffing and scheduling, and supports hiring, onboarding, and ongoing development of store associates. Day-to-day responsibilities include maintaining visual merchandising and store presentation, overseeing cash handling and inventory processes, and applying retail loss prevention practices to protect company assets. The role also involves analyzing sales reports, implementing local marketing initiatives, and fostering an inclusive, engaging store culture aligned with Sunglass Hut values.
Qualifications
- Customer-focused skills, including Customer Satisfaction and Customer Service, with the ability to deliver memorable, high-quality in-store experiences.
- Strong interpersonal and Communication skills to lead a team, resolve issues, and engage effectively with customers and colleagues.
- Store Management experience, including supervising staff, driving sales performance, and managing day-to-day retail operations.
- Knowledge of Retail Loss Prevention practices to minimize shrink and ensure adherence to company policies and procedures.
- Previous retail or fashion/accessory experience, preferably in a leadership role.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, as required in a mall-based retail environment.
- Proficiency with basic point-of-sale systems and operational reporting; comfort with learning new digital tools.
- Demonstrated ability to coach, develop, and motivate team members in a diverse, inclusive environment.
- High school diploma or equivalent required; additional education in business, retail management, or a related field is a plus.