What are the responsibilities and job description for the Retail Experience Manager position at Sundays?
ABOUT US:
Sundays was founded in Vancouver in 2019 by four friends with deep roots in furniture and retail. We design West Coast modern pieces: warm, functional, built to last. We sell direct to customers across the US and Canada, online and through showrooms in New York, Pasadena, Vancouver, Toronto, and Calgary. Our sister brand Hetta takes a more refined, traditional approach, while upholding the same commitment to quality.
Reporting to the Director of Retail, the Retail Experience Manager will lead all aspects of our brand-new Santa Monica showroom, opening in June. This role blends team leadership, operational oversight, and customer experience to establish a strong foundation for success in a new market.
DUTIES & RESPONSIBILITIES:
- Serve as the face of Sundays, delivering a thoughtful and engaging in-store customer experience
- Lead day-to-day showroom operations, ensuring efficiency, organization, and consistency
- Manage, coach, and develop the showroom team to drive performance and growth
- Delegate responsibilities across Brand Ambassadors to support seamless operations
- Recruit, hire, and onboard new team members in alignment with brand standards
- Build relationships within the local community to establish and grow brand presence
- Handle customer feedback and concerns with professionalism and care
- Track payroll and commission, ensuring accurate and timely submission to payroll
- Monitor and manage showroom budgets, optimizing for efficiency and profitability
- Oversee inventory levels and purchasing within budget parameters
- Plan and execute in-store promotions and sales events
- Maintain awareness of market trends and competitor activity
- Analyze sales performance and forecast trends to inform decision-making
- Identify and implement improvements to operational systems and processes
- Ensure compliance with all legal, health, and safety standards
SKILLS & QUALIFICATIONS:
- 3 years of retail experience, ideally in a customer-focused environment
- 1 year in a leadership, key-holder, or supervisory role
- Strong interest in design, furniture, or interiors
- Proven ability to lead, motivate, and develop a team
- Strong customer service mindset with a focus on experience and relationship-building
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Proactive and self-directed, with a continuous improvement mindset
- Comfortable working with retail systems including Shopify, PIM, SAP, and Freshdesk
- Proficient in Microsoft Office
WHAT WE OFFER:
- Competitive base salary plus bonus.
- Comprehensive benefits plan (health, dental, vision)
- Paid time off
- Generous product discounts for yourself, friends, and family.
- Professional development opportunities.
The salary range for this role is currently budgeted at $65,000 - $75,000 annually.
We appreciate hearing from all candidates; however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer committed to inclusive hiring practices.
Salary : $65,000 - $75,000