Nail Studio Front Desk Manager

DESCRIPTION

Job Title: Nail Studio Front Desk Manager

Location: New York, NY

Company Overview:

sundays is a non-toxic nail care brand focused on wellness.

Going to the salon is about so much more than just getting your nails done — it’s a small, but powerful way to practice self-care for your mind and body.

sundays studios are designed to feel like home so that clients can feel comfortable and be themselves, without the hustle and bustle of rushing. We are a community — our incredible employees, beautiful clients, and social followers who are passionate about wellness and have joined us in their way, on this journey.

Job Summary:

The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience from start to finish.

Key Responsibilities:

• Greet clients with a warm and welcoming demeanor as they arrive at the studio.

• Manage appointment bookings, ensuring accuracy and efficiency in scheduling.

• Answer phone calls, respond to inquiries, and provide information about our services (Email and/or phone number)

• Process payments and handle cash transactions with precision.

• Maintain cleanliness and organization at the front desk area and throughout the studio.

• Assist technicians with various tasks as needed.

• Monitor inventory levels and communicate supply needs to management.

• Uphold studio policies and procedures to ensure a positive experience for all clients.

• Handle escalations and troubleshoot all in-studio issues (operational and people-related).

• Responsible for opening and closing procedures of the studio.

• Recap and communicate Credit Tips to all nail specialists at the end of the evening.

• Responsible for driving results to meet home studio sales goals.

• Is the liaison between the nail tech and the leadership team.

• Responsible for communicating updates to each technician.

• Ability to coach team members on performance and behavior.

• Responsible for implementing store policies and procedures, and enforcing consistent and timely execution of all systems in place.

• Optimize scheduling to maximize booking and consistent completion of service steps and timing.

• Responsible for ensuring the studio is clean and well-maintained at all times.

• Manage staff cleaning and sanitation process to ensure work areas are consistently cleaned and sanitized in accordance with management expectations and CDC guidelines.

• Manage supply ordering process, ensuring order requests are made in advance to maintain a regular supply of products.

• Advise new product suggestions including polish colors, maintain organized presentation/inventory of all supplies.

DURATION

Oct 13, 2026 - Nov 21, 2030

SALARY

$21.00 – $23.00 per hour

• NON-UNION