What are the responsibilities and job description for the Senior Operations Manager - Atlanta position at sunday?
👋 About Us
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About The Role
As a Senior Operations Manager at sunday, your mission is to deliver a best-in-class experience for restaurateurs across the Atlanta market. From the moment a restaurant signs on to use sunday, you will own the relationship from there — leading onboarding and training, driving operational excellence, supporting revenue growth, and ensuring long-term account success.
In this role, you will be responsible for maintaining account health, achieving key performance metrics, and identifying opportunities to grow net revenue for sunday. At scale, across thousands of restaurants, this becomes a complex operational ecosystem — and your role will be to make that experience seamless for our partners.
You will set the standard for execution within the market, build trusted relationships with key stakeholders, and act as a senior escalation point for strategic accounts in your territory. In addition, you will lead and champion cross-functional initiatives that improve scalability, efficiency, and overall business impact.
You will report to the Senior Manager of Operations, and work daily with our teams in Atlanta, New York, Miami, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food.
Join early, grow fast, and shape the journey!
Key Responsibilities
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.
About The Role
As a Senior Operations Manager at sunday, your mission is to deliver a best-in-class experience for restaurateurs across the Atlanta market. From the moment a restaurant signs on to use sunday, you will own the relationship from there — leading onboarding and training, driving operational excellence, supporting revenue growth, and ensuring long-term account success.
In this role, you will be responsible for maintaining account health, achieving key performance metrics, and identifying opportunities to grow net revenue for sunday. At scale, across thousands of restaurants, this becomes a complex operational ecosystem — and your role will be to make that experience seamless for our partners.
You will set the standard for execution within the market, build trusted relationships with key stakeholders, and act as a senior escalation point for strategic accounts in your territory. In addition, you will lead and champion cross-functional initiatives that improve scalability, efficiency, and overall business impact.
You will report to the Senior Manager of Operations, and work daily with our teams in Atlanta, New York, Miami, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food.
Join early, grow fast, and shape the journey!
Key Responsibilities
- Strategic account management: Own a portfolio of restaurant partners as their primary point of contact, building long term partnerships via a smooth experience from onboarding and ongoing support.
- Onboarding & activation: Execute a frictionless onboarding process by coordinating setup, training, and go-live to reduce time from signed to active and drive early adoption.
- Adoption & usage growth: Support increased product usage by identifying and applying proven tactics that encourage adoption among restaurant teams and diners.
- Process & data-driven improvement: Monitor dashboards to identify operational issues and contribute ideas to improve processes, tools, and documentation based on hands-on experience.
- Cross-functional collaboration: Work closely with department leaders (e.g. product, engineering, sales) to ensure alignment and effective execution of strategic goals.
- Go-to-market strategy: Support the execution of new product launches and initiatives by aligning relevant teams and embodying ownership.
- Based in Atlanta, GA
- 5-6 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies
- Excellent communication skills, with the ability to convey goals and deadlines clearly.
- Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
- Skill in building strong, collaborative relationships with both internal and external stakeholders.
- Strong analytical and problem-solving abilities to troubleshoot issues and improve processes.
- Natural ownership & growth mentality.
- Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
- 1 years restaurant experience (BOH, FOH, Management)
- Salary: $95,000-$110,000
- Stock Options
- A great office in the heart of Atlanta with a balance of in-person and remote work
- Free Vacation Policy
- 100% Employer-Covered Health Insurance
- 401K Plan
- Share your story: Application with resume
- Let's get to know each other through a phone screen interview
- Meet with the hiring manager
- Impress your future colleagues with a case study
- Meet with a Leader
- Reference Checks (3 most recent managers)
- Offer: we want you
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Salary : $95,000 - $110,000