What are the responsibilities and job description for the Hotel Night Auditor position at Sunday River?
Overview:
Sunday River Resort is seeking Hotel Night Auditors to join our Lodging team! This is winter seasonal overnight position (11 PM – 7 AM) at one of New England's premier four-season resorts. As a Night Auditor, you'll be the face of our resort during overnight hours — delivering exceptional guest service while managing the hotel's nightly financial reconciliation and front desk operations.
If you're a detail-oriented hospitality professional who thrives in an independent, overnight environment, we want to hear from you.
Responsibilities:- Deliver outstanding guest service throughout the overnight shift, including warm and professional check-in and check-out
- Serve as the primary overnight point of contact for all guest inquiries, concerns, and special requests
- Manage and verify room reservations, room assignments, and room rate accuracy across the property
- Perform the complete nightly audit process, including reconciling daily financial transactions, posting room rates and taxes to guest folios, and balancing accounts
- Run and organize daily reconciliation reports as directed by the Accounting and Lodging departments
- Prepare and distribute overnight operational reports to set up day shift teams for success
- Respond to and coordinate with security and maintenance staff as needed during the overnight shift
- Provide knowledgeable recommendations on all Sunday River resort products, services, amenities, and on-mountain activities
- Handle all phone inquiries professionally and efficiently
- Maintain a thorough working knowledge of hotel emergency procedures and respond
- High school diploma or equivalent required
- Previous hotel front desk, night audit, or hospitality experience preferred but not required — we will train the right candidate
- Proficiency in Microsoft Office programs; experience with a Property Management System (PMS) such as Springer Miller Systems
- Strong attention to detail and comfort with basic financial reconciliation tasks
- Excellent verbal communication and customer service skills
- Ability to work independently and problem-solve in a fast-paced overnight environment
- Must be available to work overnight shifts, including weekends and holidays
Compensation & Benefits
- Wages range from $18 to $20 per hour, depending on experience, with opportunities for growth and advancement within Sunday River's Lodging department.
- Seasonal Team Member perks include:
- Free ski and golf pass for self, and additional passes for dependents of full-time Team Members.
- Resort discounts on lessons, equipment rentals, dining, lodging, retail, and spa.
- Eligibility for affordable Team Member housing.
Salary : $18 - $20