Sales Team Manager

Company Description

Sunday Cool is a mission-driven organization known for delivering exceptional custom apparel and creating remarkable customer experiences. Founded on the value of second chances, the company places a high priority on service and community impact. We are proud to serve ministries, organizations, and passionate individuals dedicated to making a difference in their communities. With a focus on super-soft tees, water-based inks, and swift 72-hour turnarounds, Sunday Cool is committed to quality and customer care. Based in Tavares, FL, we are deeply dedicated to fostering meaningful connections with our customers.

The Sales Team Manager plays a dual role: leading, coaching, and developing Sunday Cool’s Sales Team while also managing an active book of business. This role combines leadership, accountability, and hands-on production—modeling exactly what exceptional customer experience, pipeline discipline, and relationship-building should look like.

You will guide a team of Project Advisors and Project Coordinators, drive revenue and retention, and maintain strong relationships with your own clients. As a leader within a mission-driven company that serves churches, ministries, and organizations nationwide, you’ll help us uphold our core value: serve those who serve.Leade

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Leadership

• Lead, coach, and support Project Advisors and PC's team members in daily activities and long-term goals.
• Conduct weekly 1:1s to review pipelines, revenue targets, activity levels, and development needs.
• Create a culture of accountability, encouragement, and clarity.
• Train team members on quoting, follow-up cadence, customer communication, and CRM best practices.
• Provide feedback and action plans for performance improvement.

Sales Performance & Pipeline Management

• Oversee the team’s sales pipelines to ensure healthy activity, predictable production, and clean CRM hygiene.
• Review team dashboards and metrics; address performance gaps proactively.
• Implement and monitor SLAs for response times, follow-up cadence, and order accuracy.
• Collaborate on quarterly planning, forecasting, and revenue reviews.

Personal Book of Business (Active Selling Role)

• Manage and grow your assigned book of business through proactive outreach and relationship-building.
• Generate accurate, timely quotes and follow up consistently.
• Assess client needs, identify opportunities for upsell or re-engagement, and deepen account relationships.
• Handle inbound leads and maintain a healthy, organized pipeline that reflects Sunday Cool standards.

Client Engagement & Account Management

• Build rapport with prospects and existing clients to foster long-term relationships.
• Assess apparel needs for inbound leads, returning customers, and assigned accounts.
• Create formal quotes and follow-up touchpoints with clear communication.
• Coordinate artwork checks, sizing details, approvals, and production readiness.
• Respond to emails and communication channels promptly and professionally.
• Engage with prospects and clients through Live Chat when needed.
• Review and scrub the Monday board to ensure accurate production scheduling.
• Send Wow Boxes to new clients to drive excitement and connection.
• Submit CSIs for incorrect orders and process ARFs for the Art Department.
• Partner with Marketing to create targeted email templates and outreach sequences.

Process Accountability & Optimization

• Ensure team alignment with Sunday Cool sales processes: quoting, documentation, scheduling, follow-up, and handoffs.
• Identify workflow bottlenecks and collaborate with Art, Production, Scheduling, and CX to improve efficiency.
• Support CRM adoption and data cleanliness across all reps.

Cross-Department Collaboration

• Work with Production, Scheduling, Marketing, Art, and CX teams to ensure smooth order flow.
• Bring team updates, challenges, and recommendations to leadership meetings.
• Help implement new initiatives, promotions, and engagement strategies.