Social Media Manager/Front Desk Associate

Business Overview

Sundarah Wellness stands as a home for those seeking a greater sense of well-being, offering services that combine ancient wisdom with modern practices. We aim to provide a dynamic experience that guides our clients to a place of complete surrender. It is in the deep inner stillness that you can access your pure essence of being: one that is always peaceful, always present, and where true growth and transformation may begin.

Our practitioners are highly skilled and continuously educated to better serve the community’s wellness goals through massage, skincare, ayurveda and private yoga. From the front desk to the treatment room, we value professionalism, attention to detail, and the art of deep listening.

Job Description - Social Media Manager and Front Desk Associate

We are seeking passionate and driven applicants who are skilled in social media marketing, customer service, communication, organization, and creative problem solving.

As Social Media Manager and Front Desk Associate at Sundarah Wellness, you play a pivotal role in the day-to-day marketing needs of the studio, and in delivering exceptional customer service and creating a welcoming atmosphere for our clients. In addition to content creation and social media management, your daily responsibilities at the desk include explaining wellness services, managing appointments and payments, maintaining the cleanliness of the space and laundry supplies, assisting fellow staff members to provide exceptional care, and more depending on the needs of the studio. This role requires a friendly and professional demeanor, with an emphasis on effective communication and organization. The combination of these two roles provides an ideal opportunity to achieve a deep understanding of our staff and services in order to best share our services with the surrounding community.

This position is well suited to the driven self-starter. An ideal candidate would be one who is flexible and interested in the potential to grow into a full-time position through the discovery of outside marketing opportunities, including community outreach and in-person marketing. Applicants with a knack for multitasking will find fulfillment in this position, as they work to grow our client base while maintaining the beauty of the studio and managing the requests and needs of clients and staff.

Schedule and Experience

We are hiring for part-time social media and desk assistance on the following days:

• Mondays: 12:30 - 5:30
• Wednesdays: 9:30 - 5:30
• Fridays: 9:30 - 5:30

Specific hours day-to-day may vary depending on appointment volume and the needs of the studio. Hours may grow depending on the marketing needs of the studio, and through the discovery of outside opportunities for community engagement.

Additional consideration will be given to those with a degree in higher education or experience in the wellness industry, as well as those with experience in the fields of marketing, graphic design, event coordination, management, or creative writing.

Experience with Canva, Square Appointments, Wordpress (or any similar platforms to those listed here) is desired but not required.

Submissions without a resume or cv, will not be considered.

Starting pay: $18 - $20 per hour.

Responsibilities:

• Create, schedule, and post engaging social media content on all applicable social media platforms.
• Manage engagement and direct messages on all applicable platforms.
• Tend to client and staff needs, while ensuring the cleanliness and aesthetic of the space is maintained throughout the day.
• Manage laundry supplies and ensure a reliable stock throughout the day.
• Explain spa services and products to assist clients in making informed decisions and upsell ethically.
• Model exceptional phone and email etiquette, and conduct conversations in an efficient and friendly manner.
• Put the client’s experience first, ensuring they have an enjoyable and relaxing time throughout their visit.
• Manage appointments, check-in clients, and schedule them for services in adherence to company policies.
• Process payments, including credit card transactions and cash collection at the time of service.
• Manage end of day cash sales and reports.
• Provide clients and staff with direction and necessary items for their treatments.
• Suggest retail products or additional services for clients to maintain results after leaving the center.
• Utilize written and verbal communication to convey important information to clients, fellow staff, and management.

Required Skills:

• Communication: Effective communication with clients, staff, and management to relay information clearly and professionally. Strong phone etiquette and written communication are musts.
• Creative problem solving: Applicants must be able to think creatively to solve problems around the studio as they arise, whether it be organizing a series of appointments for a large party, or authoring an impelling description for a new spa service.
• Mobility: Care for laundry supplies is a daily need. Applicants must be able to carry up to 40 lbs while walking up stairs.
• Organization: Maintain a clean and organized desk, handle files, keep a tidy email inbox, and manage booking software.
• Customer Service: Demonstrate strong customer service skills as the first point of contact for clients, answering questions, scheduling appointments, and providing information.
• Multitasking: Ability to handle various tasks such as answering phones, greeting clients, processing payments, and managing appointments in close succession and simultaneously at times.
• Professionalism: Greet clients with a smile, maintain eye contact, and exhibit courteous and respectful behavior. Possess knowledge of wellness services and treatments to address client inquiries.

Join Sundarah Wellness and be the welcoming face of our spa, contributing to a positive client experience through your excellent communication, organization, and customer service skills. Elevate your career in a dynamic environment dedicated to wellness, relaxation, and growth.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Ability to Commute:

• Maggie Valley, NC 28751 (Required)

Ability to Relocate:

• Maggie Valley, NC 28751: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20