Regional Manager

Regional Property Manager

Reports To: Director of Property Management

FLSA Status: Salary Exempt

Summary: The Regional Property Manager is responsible for overseeing the property operations of an

assigned set of communities and ensuring communities are run in an organized and efficient manner in order

to meet company standards.

DUTIES AND RESPONSIBILITIES:

• Manages regional business processes, including leasing, resident relations, marketing, maintenance,

budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and

team development.

• Ensures that the portfolio and individual communities meet the established operational, financial,

and business performance goals by inspecting properties, reviewing financial, market, operational

reports, and developing and implementing appropriate action plans to achieve results.

• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the

performance of the region, and works with the District Property Managers and others to develop

and implement market plans that drive occupancy and revenue growth.

• Ensures that all budgeted capital improvements are on time, on budget, and at a high level of quality.

• Promotes owner satisfaction and retention through timely reporting and ongoing communication

about the performance of the properties and responds quickly and with urgency to client/owner

concerns, questions, issues, and requests.

• Ensures the appearance and physical aspects of the properties meet the Company and owners established standards through routine site and safety inspections and communicates concerns and

requests for capital as needed to provide for the physical upkeep of each property.

• Continually evaluates rent and establishes/implements increases at lease renewal and as

appropriate.

• Hires, evaluates, trains, and terminates employees according to the company policies and applicable

laws, with assistance from management and/or the Human Resource department.

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises District Property Manager and indirectly supervises Property Managers within

assigned region.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable

laws.

• Holds Direct Reports accountable to adherence to all policies and procedures.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and

directing work; appraising performance; rewarding and disciplining employees; addressing

complaints and resolving problems.

EMPLOYEE JOB DESCRIPTION

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience – Bachelor’s Degree preferred; High School Diploma (or GED or High

School Equivalence Certificate) required, 3-5 years of Property Management experience preferred;

or equivalent combination of education and experience.

• Language Skills – Ability to respond to common inquiries or complaints from tenants or members of

the business community. Ability to effectively present information to management. Ability to

interact clearly and effectively, in both written and oral communication, with supervisor, tenants,

staff, vendors, etc.

• Mathematical Skills – Ability to apply concepts such as fractions, percentages, ratios, and

proportions to practical situations.

• Computer Skills – To perform this job successfully, an individual should be proficient in personal

computer skills including electronic mail, record keeping, routine database activity, spreadsheets,

etc. This role requires an average knowledge of Microsoft Office, Payroll Systems, and Property

Management software.

• Other Skills - Valid driver’s license required. CAM, CAPS, or ARM Designation preferred. Any out-of town or overnight travel required? Yes

COMPETENCIES: Select 5-6 competencies from the list below

• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural

differences; Educates others on the value of diversity; Promotes a harassment-free environment;

Builds a diverse workforce.

• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with

integrity and ethically; Upholds organizational values.

• Business Acumen – Understands business implications of decisions; Displays orientation to

profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Customer Service – Manages difficult or emotional customer situations; Responds promptly to

customer needs; Develops and implements customer feedback processes. Responds to requests for

service and assistance; Meets commitments.

• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well;

Effectively influences actions and opinions of others; Accepts feedback from others; Gives

appropriate recognition to others. Promotes the expectation that exceptional performance is the

norm.

• Problem Solving – Manages issue identification and problem resolution process; Gathers and

analyzes information skillfully; Develops alternative solutions; Works well in group problem solving

situations; Uses reason even when dealing with emotional topics.

• Strategic Thinking – Develops strategies to achieve organizational goals; Understands organization's

strengths & weaknesses; Analyzes market and competition; Identifies external threats and

opportunities; Adapts strategy to changing conditions.

• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development

opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS:

While performing the duties of this Job, the employee is regularly required to travel to and from property

sites up to 75 percent of the time. The employee is required to be in a stationary position up to 50 percent

to perform work on the computer and operate other office productivity machinery, such as a calculator,

copy machine, fax machine, and computer printer. The employee must be able to exchange accurate

information with tenants and others in the office while interacting. The employee must occasionally lift

and/or move up to 25 pounds. The individual must be capable of reviewing their work for errors and make

adjustments as necessary.

WORK ENVIRONMENT:

While performing the duties of this Job, the individual is occasionally exposed to moving mechanical parts.

The noise level in the work environment is usually low to moderate. The individual frequently works in a

controlled climate.

Serving six states across the Midwest and Southeast, Sundance offers full-service management for apartments and manufactured housing communities. With a purpose-driven, people-focused approach, we create thriving communities and long-term success for our partners and residents.
With over 30 years of experience, Sundance will support you in every way - from marketing and leasing, to the day-to-day maintenance of units, our property management team will deliver an exceptional experience to residents and investors alike.