What are the responsibilities and job description for the Lead Bike Technician position at Sundance Mountain Resort?
Lead Bike Technician
Department: Mountain Outfitters
Reports To: Mountain Outfitters Manager
Rate of Pay: $18–$20 per hour DOE
Shifts: 4 days a week: 9am – 6pm
FLSA Status: Non-Exempt
Summary:
We are seeking an experienced and self-motivated Bike Technician to join our resort shop team. This role is responsible for performing high-quality repairs, maintaining a large rental fleet, and supporting daily rental operations. The ideal candidate is mechanically skilled, detail-oriented, and comfortable working in a fast-paced, guest-focused resort environment.
This position also includes cross-training in retail sales and guest service to ensure seamless support across all shop operations.
Key Responsibilities:
Bike Repair & Service
- Diagnose and repair a wide range of bicycle issues (mountain, road, e-bike preferred)
- Perform tune-ups, brake and drivetrain adjustments, wheel truing, suspension setup, and component installs
- Maintain high standards of safety and workmanship
- Communicate repair timelines and recommendations clearly with guests
Rental Fleet Maintenance
- Perform daily safety checks and preventative maintenance on rental fleet
- Complete routine inspections and document service logs
- Identify and prioritize repairs to keep fleet operational and guest-ready
- Assist with seasonal builds, teardown, and inventory management
Rental Operations
- Fit guests for rental bikes and equipment
- Provide safety briefings and basic trail orientation
- Manage rental check-in/check-out procedures
- Ensure a positive and professional guest experience
Retail Support (Cross-Trained)
- Assist guests with bike, accessories, and apparel purchases
- Provide product knowledge and recommendations
- Maintain clean, organized sales floor and service areas
- Support merchandising and inventory tasks as needed
Qualifications:
- 2 years of professional bike mechanic experience preferred
- Strong knowledge of modern drivetrains, hydraulic brakes, tubeless systems, and suspension
- Experience maintaining rental fleets is a plus
- Ability to work efficiently during peak resort traffic
- Excellent communication and guest service skills
- Ability to lift 40 lbs and stand for extended periods
- Weekend and holiday availability required
- The employee is regularly required to lift up to 25 pounds and occasionally lift up to 50 pounds
What We Offer:
- Competitive hourly pay ($18–$20 DOE)
- Consistent 4-day work week
- Resort work environment
- Opportunities for product knowledge growth and cross-training
- Employee discounts
- Resort Season Pass
Salary : $18 - $20