What are the responsibilities and job description for the Ice Cream Store Manager position at Sundae....Artisan Ice Cream?
Are you looking for a hands-on, management opportunity that is both fun and challenging? Do you have what it takes to successfully manage and have meaningful influence over a team? Sundae (sundaeicecream.com) is looking for the right candidate to join our tight-knit and ambitious leadership team!
Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.
Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream
Who are we looking for?
We are searching for a candidate who is:
Requirements
- Annual compensation range: $58,000-$62,000
- Annual reviews and performance-based raises
- 3 weeks of Paid Time Off each year, with rollover opportunity
- Group Health Plan benefit (50-100% employer contribution to premiums)
- Dental Plan benefit (50-100% employer contribution to premiums)
- Free treats & product discounts
- Individualized mentorship and growth opportunities
- Fitness reimbursement benefit
- Housing opportunity may be available (approx. 35-mile commute from work location)
Sundae is an established artisan ice cream business with exciting growth opportunities on the horizon and a simple mission—To Share Joy, One Scoop at a Time. We are a friendly face, a familiar product, a welcoming smile, and part of the community. We strive to be "THE place to work" and do so by providing a fun workplace, career advancement, and community involvement. Sundae is the team you can depend on and the company to which you can entrust your career.
Learn more about Sundae here: Sundae Ice Cream | Small-Batch Artisan Ice Cream
Who are we looking for?
We are searching for a candidate who is:
- Experienced in high volume, fast casual restaurant management
- Highly skilled in customer service and serves others enthusiastically
- A passionate leader who leads by example and welcomes the challenges of managing others
- A skilled trainer who enjoys helping others succeed
- Self-motivated and can manage autonomously
- Organized and time/task management focused
- A confident problem solver in high pressure situations
- Coachable and receptive to feedback
- A great team player who goes where needed to ensure success
- Lead a team of 8-15 staff by demonstrating exemplary customer service, portion control, and presentation, all while maintaining the upmost professionalism in a high volume, quick service environment
- Uphold Sundae's standards by promoting a culture of continuous improvement with a constant focus on SOP execution, customer satisfaction, and employee retention
- Efficiently recruit, hire, train and retain talented employees in a seasonally driven employment market
- Provide regular and effective feedback to direct reports, complete performance reviews, and administer disciplinary actions when necessary
- Confidently navigate sizeable seasonal swings in business volume and staff availability
- Support business requirements by being available for on call and emergency coverage
- Sustain operational inventory levels by placing regular vendor orders, monitoring waste, controlling portion sizes, and accurately tracking outgoing and incoming transfers
- Manage high-quality waffle cone, topping, and sauce production while meeting fluctuating volume demands
- Maintain exceptional cleanliness, organization, and appearance throughout the store
- Monitor seasonal sales trends to ensure operational success through adequate staffing that meets labor cost metrics
- Meet or exceed food safety requirements as established by local and state health departments and industry best practices; food safety management and HACCP certifications may be required
- Participate in and contribute to regular staff, management, and leadership meetings
- Perform administrative tasks required for retail operations, including but not limited to bank deposits, payroll reporting, and scheduling
Requirements
- 3 years of customer service experience or equivalent required
- 1 year of high-volume foodservice management experience or equivalent required
- Experience in seasonal employment environments preferred
- High school diploma or equivalent
- 18 years of age or older
- Proficient in Microsoft Office and Outlook
- Valid Food Safety Manager certificate or equivalent (may be obtained within 60 days of hire date)
- Move, traverse or remain in a stationary position for up to 10 hours
- Constantly use manual (e.g., scooping ice cream) and automatic foodservice equipment and touchscreens
- Regularly move up to 25 pounds for a distance of 50 feet or more
- Occasionally move up to 50 pounds for a distance of 25 feet or more
- Occasionally ascend/descend ladder to clean or lift items stored above
- Occasionally position self to clean, maintain equipment, and retrieve items below counter height
- Annual compensation range: $58,000-$62,000
- Annual reviews and performance-based raises
- 3 weeks of Paid Time Off each year, with rollover opportunity
- Group Health Plan benefit (50-100% employer contribution to premiums)
- Dental Plan benefit (50-100% employer contribution to premiums)
- Free treats & product discounts
- Individualized mentorship and growth opportunities
- Fitness reimbursement benefit
- Housing opportunity may be available (approx. 35-mile commute from work location)
Salary : $58,000 - $62,000
