What are the responsibilities and job description for the Director of Intake position at Suncrest Hospice?
Why Suncrest
At Brighton/Suncrest Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. If you have a commitment to providing the highest quality of care to patients and their families, we would like to hear from you!
Benefits
- Actual Work/Life Balance
- Competitive Pay
- Benefits Package including Medical, Dental, and Vision insurance
- Paid Time Off
- 401k plan with employer match and 100% vesting after 90 days of employment
- A culture with an emphasis on appreciating and valuing the team member
- The opportunity to be part of a rapidly growing national company, with possible position upgrades
Details
The Director of Intake provides strategic leadership and oversight of the hospice intake department, ensuring timely referral processing, efficient admissions, regulatory compliance, and exceptional customer service. Working closely with the Business Development team and referral sources, the Director of Intake is responsible for directing the day-to-day operations of the Intake Coordination team while collaborating with clinical, operational, and executive leadership to support organizational growth, referral management, and a seamless patient admission experience.
Essential Responsibilities
- Direct the day-to-day operations of the Intake Coordination team.
- Partner closely with the Business Development team and referral sources to support referral growth and strengthen relationships.
- Lead, develop, and mentor the Intake team while fostering a culture of accountability, compassion, collaboration, and excellence.
- Oversee the referral and admission process to ensure timely, accurate, and efficient patient admissions.
- Monitor departmental performance, referral trends, and operational metrics to improve outcomes and support census growth.
- Collaborate with Executive Leadership, Clinical Operations, and branch leadership to optimize workflow and resolve barriers.
- Ensure compliance with Medicare regulations, HIPAA, state requirements, and organizational policies.
- Develop and maintain standardized intake processes, policies, and procedures across all service locations.
- Promote exceptional customer service and maintain strong relationships with referral sources, patients, families, and community partners.
- Utilize data, reporting tools, and performance dashboards to drive continuous quality improvement and operational excellence.
- Maintain appropriate staffing levels, oversee employee performance, and support ongoing education, engagement, and retention.
- Support the organization's mission, vision, and values while contributing to strategic growth initiatives.
Qualifications
- Current Registered Nurse (RN) licensure (in good standing) in the state(s) of practice with at least 1 year of hospice experience and two years of nursing experience
- Must be willing to drive with reliable transportation, valid driver’s license, and auto insurance
- Patience, motivation, and a positive attitude
- Hospice or home health experience (Preferred)
- Great leadership skills with the ability to inspire the trust of others
- Balance team and individual responsibilities
- Give and welcome feedback
- Exhibit objectivity and openness to others' views, contribute to holding each other accountable and building a positive team spirit
- Put the success of team above own interests
- Demonstrate accuracy and thoroughness
- Monitor and self-correct own work processes and outcomes; apply feedback from others to improve performance