What are the responsibilities and job description for the Customer Service Representative position at Suncor Stainless, Inc.?
Job Summary:
The Customer Service Representative position is responsible for providing customer service to current Suncor Stainless and clients and partners. Additionally, the Customer Service Representative is responsible for all order-related activities as directed by the Customer Service Manager.
Job Responsibilities:
· Provide general customer and sales support as needs arise.
· Provide order entry support for sales.
· Record customer issues as cases and assign to appropriate representative or facilitate customer satisfactory resolution personally.
· Provide back up and support to Sales team as needed.
· Troubleshoot and facilitate customer issue resolution
· Facilitate sales by engaging end users and partners with product information.
· Acquire and maintain proficiency in technical aspects of the product line and acquire the ability to explain and demonstrate products on demand.
· Learn and develop proficiency in all company systems.
· Provide other support for sales services as needed.
Qualifications:
· Minimum 2 years of college
· Minimum 3 years customer service experience
Skills and Abilities:
· Proficient computer skills and Microsoft software skills
· Exceptional communication, problem solving and organizational skills
· Marine, Industrial or Rigging experience is a plus.
· Ability to prioritize and manage multiple projects
No Recruiter Please – Local Candidates Only
Suncor Stainless requires the passing of a pre-employment drug screening as a condition of employment.
Job Type: Full-time
Pay: $21.00 - $28.00 per hour
Application Question(s):
- Will you now or in the future require employment visa sponsorship (e.g., H-1B, O-1, etc.)?
- Did a employee from Suncor Stainless refer you to this job? If so, please supply their first and last name.
- Have you ever worked for Suncor? Are you a current employee?
- Do you currently live within 50 miles of Plymouth, Ma?
- What are your salary requirements? Dollar value required.
Work Location: In person
Salary : $21 - $28