What are the responsibilities and job description for the Aesthetician - Pinellas position at Suncoast Skin Solutions?
Role and Responsibilities
Clinical and Administrative
Clinical and Administrative
- Perform professional consultations to assess patient skincare goals and develop individualized treatment plans aligned with provider care plans
- Perform aesthetic procedures, including but not limited to: SkinPen Microneedling, Hydrafacial, chemical peels, facials, dermaplaning, and extractions
- Demonstrate a thorough and evolving understanding of all products and services offered at Suncoast Skin Solutions
- Provide patient education on skincare, including product recommendations and adjustments to support treatment outcomes and reinforce provider-directed regimens
- Collaborate with providers to support continuity of care, including proactively identifying patients appropriate for aesthetic services (e.g., acne, pigmentation, aging concerns)
- Review daily schedules in advance to identify opportunities for aesthetic collaboration and service utilization
- Accurately document all patient interactions, treatments, and recommendations in the electronic medical record (EMR)
- Provide clear post-treatment instructions and home care guidance to support results and patient satisfaction
- Maintain treatment rooms and workspaces in compliance with OSHA and infection control standards
- Ensure all equipment is maintained and functioning according to manufacturer guidelines; escalate issues as needed
- Manage inventory of cosmetic and treatment products, including monitoring usage patterns and expiration dates
- Establish and maintain a consistent patient follow-up system to support retention, outcomes, and rebooking
- Conduct daily patient outreach (targeting approximately 5–10 patients per day) using approved communication tools, including:
- Post-treatment check-ins
- Re-engagement (“we miss you”) outreach
- Education and service reminders
- Develop and utilize standardized patient communication messaging to ensure consistency in tone, education, and brand alignment
- Track patient engagement and follow-up activity using designated systems (e.g., CRM or tracking tools)
- Identify and communicate trends in patient feedback, common objections, and gaps in service offerings
- Reinforce rebooking at the time of service and support long-term treatment planning for patients
- Build and maintain a patient base through provider referrals, patient relationships, and consistent follow-up practices
- Identify and pursue local partnership opportunities (minimum expectation to evaluate and propose multiple local collaborations aligned with the patient demographic)
- Collaborate with local businesses and community partners to increase brand visibility and patient acquisition
- Actively cross-promote services in-clinic by identifying appropriate patients and coordinating with providers and team members
- Contribute to grassroots marketing efforts by providing insight into local trends, patient preferences, and growth opportunities
- Participate in and support cosmetic events, promotions, and marketing initiatives; take ownership of at least one initiative to drive engagement and growth
- Support the implementation and utilization of service menus, comfort menus, and in-office educational materials
- Participate in the development, alignment, and consistent execution of aesthetic treatment protocols across providers and locations
- Apply standardized service language, consultation approaches, and post-care guidance to ensure a consistent patient experience
- Provide ongoing feedback on service demand, including frequently requested treatments not currently offered
- Support evaluation and adoption of new services, including treatments appropriate for diverse skin types and conditions (e.g., darker skin types, rosacea, eye-area treatments)
- Complete required training and education to support new or expanded service offerings
- Promote and educate patients on retail products, addressing objections and recommending appropriate alternatives
- Track and communicate retail trends, including pricing objections, patient preferences, and product performance
- Cross-train in front and back office workflows to support clinic efficiency and patient experience
- Support implementation of workflows related to patient communication, service delivery, and follow-up processes
- Assist in maintaining consistency in operations across locations, including adherence to established systems and processes
- Demonstrates initiative, accountability, and ownership of both patient care and business outcomes
- Maintains focus and accuracy while performing detail-oriented and repetitive tasks
- Effectively manages time and prioritizes responsibilities in a fast-paced environment
- Adapts to change, including new services, protocols, and operational workflows
- Attends and actively participates in all required meetings, trainings, and continuing education
- Communicates clearly, professionally, and respectfully with patients and team members
- Adapts communication style to meet patient needs and comprehension levels
- Uses appropriate medical terminology and reinforces provider recommendations
- Demonstrates empathy, professionalism, and a patient-first approach
- Maintains consistent attendance, punctuality, and adherence to timekeeping procedures
- Maintains patient confidentiality and ensures accurate, timely documentation
- Follows all guidelines for release of patient information
- Practices within scope of licensure, training, and competency
- Complies with all company policies and regulatory requirements, including OSHA and HIPAA
- Strong attention to detail and organizational skills
- Proactive, solution-oriented mindset
- Ability to work independently and collaboratively
- Strong communication and interpersonal skills
- Accountability and follow-through on commitments
- Adaptability and ability to perform under pressure
- Positive attitude and openness to feedback
- Prolonged standing, walking, and/or sitting
- Repetitive use of hands, wrists, and arms
- Frequent use of computers, phones, and medical equipment
- Ability to lift up to 25 lbs
- Occasional travel may be required
- High school diploma required; Associate’s degree or higher preferred
- Active Florida aesthetician license
- 1–2 years of experience in a dermatology or plastic surgery setting preferred
- Experience with EMR systems and general computer proficiency