CLAIMS AND BENEFITS COORDINATOR

Position Summary:
The Risk Management Coordinator is responsible for administering and supporting the company’s risk management programs, including Workers’ Compensation (WC), General Liability (GL), and Auto Liability claims. This role manages the full lifecycle of claims—from initial reporting through resolution—while supporting safety initiatives, regulatory compliance, and cross-functional HR operations. The position also provides backup support for benefits administration.

Key Responsibilities:

Claims Management & Administration

• Report, track, and manage all WC, GL, and Auto claims from inception through closure
• Serve as primary liaison with insurance carriers, third-party administrators, adjusters, and legal counsel
• Monitor claim progress, ensure timely follow-up, and advocate for appropriate and cost-effective resolutions
• Review and reconcile medical bills, invoices, and claim-related expenses for accuracy
• Maintain detailed and accurate claim files and documentation

Incident Investigation & Risk Analysis

• Conduct thorough incident investigations, including interviews and site reviews
• Gather and preserve evidence, including photos, statements, and relevant documentation
• Complete Root Cause Analysis and recommend corrective and preventive actions
• Identify trends and recurring risk exposures and report findings to leadership

Safety Program Support

• Assist in the development and coordination of safety meetings and training programs
• Partner with operations leaders to promote a culture of safety and accountability
• Support implementation of corrective actions and track completion
• Maintain safety records and documentation

Regulatory Compliance

• Maintain and manage OSHA 300, 300A, and 301 logs
• Ensure timely and accurate reporting in compliance with OSHA and other regulatory requirements
• Assist with audits, inspections, and compliance-related inquiries

Reporting & Data Management

• Prepare regular reports on claims activity, loss trends, and key risk metrics
• Analyze data to support decision-making and continuous improvement efforts
• Maintain confidentiality and integrity of sensitive information

Benefits Administration Support (Backup Role)

• Cross-trained to support benefits administration functions
• Provide coverage during absences, including employee inquiries, enrollments, and coordination with vendors
• Assist with benefits-related communications as needed

Additional Responsibilities

• Support return-to-work and modified duty programs
• Coordinate with internal departments to ensure timely reporting of incidents
• Perform other duties as assigned

Qualifications:

• Associate’s or Bachelor’s degree in Risk Management, Human Resources, Business Administration, or related field preferred
• 2–5 years of experience in risk management, claims administration, HR, or a related field preferred but not necessary 
• Knowledge of Workers’ Compensation, General Liability, and Auto claims processes
• Familiarity with OSHA regulations and reporting requirements
• Strong investigative, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• High attention to detail and strong organizational skills
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with claims management systems a plus