What are the responsibilities and job description for the Senior Product Manager position at Sunbound?
💡 We saw a problem no one was solving. Our founders watched their own families navigate the broken, stressful world of senior care payments and decided to fix it. Sunbound is building the financial OS for senior living: the first modern platform that manages the entire payments process end-to-end, saving operators time, reducing costs, and removing unnecessary stress for families.
💙 We deeply care about who we serve. Seniors are one of the most underserved populations in the country. Our mission is simple - make managing money for senior living easy, so our customers can focus on delivering quality housing and care.
🚀 We're growing fast… really fast. Since launching in mid-2023, we've scaled to thousands of families, crossed 7 figures in ARR, and are growing over 30% month-over-month. The senior living market is a $230B opportunity, and we're just getting started as the baby boomer generation continues to age into care.
💰 We're backed by the best. We recently closed our Series A with top-tier investors including TTV Ventures, Fika Ventures, Bling Capital, Liquid2 Ventures, Cambrian Ventures, and Max Ventures - firms that have collectively backed 20 unicorns like Square, Lyft, and Rippling. We also have strategic backing from industry heavyweights LiveOak Bank and Omega Healthcare Investors, the largest Skilled Nursing-focused REIT.
🗽 Our team. We're a tight-knit, driven crew with hubs in NYC and Washington, DC - working on a problem that genuinely matters.
What You'll Do
- Own the vision, strategy, and roadmap for a core Sunbound product area
- Drive high-velocity execution with a world-class team of engineers and designers, balancing sharp product intuition with data-driven decision making
- Marry customer insights with technical possibilities to craft intuitive experiences that abstract away complexity for operators and families
- Prototype rapidly using tools like Cursor, Bolt, and Claude Code to accelerate the product development lifecycle and fast-forward to production-ready products
- Stay deeply plugged into AI research and industry trends, including the latest LLM models, open-source releases, how AI memory and retrieval systems work, and emergent applications, then apply those insights creatively to Sunbound's product
- Work hands-on with LLM concepts like prompting, embeddings, and retrieval to inform product decisions and partner effectively with engineering
- Contribute to the evolution of Sunbound's product management practices as we scale AI across our platform
What We're Looking For
- BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, or related)
- 4 years of product management or adjacent product-building experience
- Strong customer empathy and design thinking with a track record of shipping products people love
- Passion for AI, shown through hands-on building, prototyping, or side projects and a habit of staying current on research and tools
- Hands-on fluency with LLM concepts including prompting, fine-tuning, embeddings, retrieval, and evaluation, and the judgment to translate these into reliable, user-facing products
- Genuine AI curiosity in practice: you follow model releases, understand how AI memory and context windows work, explore open-source LLMs, and regularly experiment with what's new
- Fluency with modern prototyping tools including Cursor, Bolt, and Claude Code, and comfort with design and collaboration environments like Figma and Git
- Fluency in data and experimentation, and the judgment to know when the data can't give you the answer
- Proven ability to lead small, cross-functional teams toward ambitious goals with urgency and ownership
- Ability to translate between technical and non-technical audiences, synthesizing complex systems into clear, compelling narratives
- Excellent communication and storytelling skills
Bonus Qualifications
- Experience in fintech, health-tech, or B2B SaaS products
- Prior experience building or launching LLM-powered features in a production environment
- Familiarity with senior living, payments infrastructure, or revenue cycle management
- Experience running lightweight customer interviews or usability tests
- Comfort with basic front-end concepts like components, states, and APIs
💡 Born from personal experience. Our founders watched their own families struggle with broken senior care payments and built the solution they wished existed.
🏥 Comprehensive benefits. We cover 90% of employee health benefit premiums because we believe your wellbeing shouldn't be a financial stress.
🌴 Unlimited PTO and we mean it. Take the time you need, when you need it. We actively encourage our team to disconnect and recharge; you can't do your best work running on empty.
🤝 People first, always. We're a team that genuinely invests in each other. Our values - resilience, care, teamwork, and attention to detail - aren't wall art; they're how we operate every day.
🚀 Be part of something big. Senior living is a massive, underserved market and we're moving fast to change how operators manage their revenue. You'll join at an exciting inflection point where your work has real, visible impact.
📈 Grow with us. As we scale, so does the opportunity. You'll have real ownership, a seat at the table, and room to build something that matters.
Equal Opportunity EmploymentWe are an equal opportunity employer. We welcome amazing people from all backgrounds, experiences, abilities, and perspectives. If you need a reasonable accommodation during the application process, email us at apply@sunboundhomes.com 💙