Product Support Engineer

Sunbird (www.sunbirddcim.com), an established leader in Data Center Infrastructure Management, is looking for an Product Support Engineer to help us maintain our award winning web-based solutions. We develop in a collaborative environment where our workday involves Ruby, Java , Angular, PostgreSQL, Rocky Linux, GitHub, Jenkins, JIRA, and SCRUM.

Essential Duties And Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed
  
  

Requirement / Qualifications

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly
  
  

Desired Knowledge And Skills

A candidate with any of the following will be at an advantage:

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)
  
  

Why Sunbird

• We are all about delighting our clients and live/breathe the end client/user experience
• We believe in collaboration, teamwork, creativity and taking initiative
  
  

Interested?

Read on for additional details about this opportunity to join our amazing team!

• What is DCIM Software: www.sunbirddcim.com/what-dcim
• What are customers saying about Sunbird: www.sunbirddcim.com/reviews
• Why work at Sunbird: www.sunbirddcim.com/careers
  
  

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