What are the responsibilities and job description for the Service Writer/Advisor - Miami position at Sunbelt Transport Refrigeration, Ltd?
About company:
Sunbelt Transport Refrigeration (www.sunbeltcarrier.com) is a full sales and service dealer for Carrier Transicold. Our superior service options and technical support keep our customer’s transport refrigeration equipment (reefers) on the road and operating at peak efficiency. With operations in Fort Myers, Jacksonville, Miami, Orlando, Palm Beach, and Tampa, we’ve got you covered!
We are seeking a talented Service Writer to join our fast growing team. Reporting to the Service Manager, the responsibilities of the position are as follows:
Job responsibilities:
Setting, confirming and preparing for appointments with customers to expedite their service experience
Greeting customers in a timely and friendly manner and recording and relaying their concerns to the technician working on the unit
Provide quote to customer for recommended service work (i.e. total repair time, what needs to be fixed and why, total cost of repair, and estimated time to completion); receive authorization from customer to proceed; and then assign work to a technician
Communicating frequently with Technicians and Parts Managers to ensure timely completion of work
Process paper work in a timely manner
Deliver consistent and timely follow-up with customers regarding the status of their units
Answer office phones throughout the day
File customer paperwork
Job requirements:
At least 2 years of experience working as a Service Writer/Coordinator at a high volume auto or truck dealership or a Leasing Company
Solid Microsoft Excel & Word skills
Good communication skills
Ability to work in a fast-paced work environment and multi-task effectively
Strong follow-up skills
Professional appearance and strong work ethic
Benefits:
Medical and dental plan
Paid vacation, sick, and holiday
401(K) matching
Job Type: Full-time
Pay: $40,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Are you bilingual?
- What is your desired pay rate?
Work Location: In person
Salary : $40,000 - $48,000