Logistics Coordinator

The Logistics Coordinator is responsible for coordinating and monitoring all sales, shipments, deliveries and pickups for the Transportation Department. Compliance with all safety requirements, product quality standards and company policies are essential functions of this role. 

·        Use information system(s) to track transport needs and schedule shipments.

·        Coordinate with third-party logistics (3PL) company to ensure loads are on time.

·        Use orders to build routes that are cost effective, minimizing empty miles while meeting customer timelines.

·        Schedule drivers and equipment to transport loads.

·        Provide information and documentation needed by drivers, customers, receiving and others.

·        Monitor progress for scheduled pickups and deliveries, look to proactively resolve issues with any foreseeable delays and address issues as they arise.  

·        Assist accounting department with end of month processes in relation to logistics expenditures and client invoicing.

·        Complete weekly reports as requested by management.

·        Schedule LTL shipments as requested.

·        Ensuring that the quality of all services provided meets the required standards.

·        Respond to customer inquiries and refer clients to the proper channels.

·        Provide support and assistance with training for new logistic coordinators and truck drivers.

·        Support and fill in for transportation management when needed.

·        Develops and maintains outside vendor and service provider relationships.

·        Act as a communication liaison to customers and answer incoming phone calls from drivers on the road.

·        Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.

·        Work cross functionally and collaboratively with operations, sales, and accounting department.

·        Other assigned duties as needed.