What are the responsibilities and job description for the Pawn Associate position at Sunbelt Pawn?
Description:
Position Summary
Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise - from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.
Key Responsibilities:
- Greet and assist customers in a courteous and professional manner, building rapport with every guest
- Evaluate and appraise merchandise presented for pawn loans or outright purchase
- Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
- Accurately complete all required documentation, including Form 4473 for firearm transactions
- Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
- Maintain product displays and merchandise organization on the sales floor
- Educate customers on product features and store policies
- Process cash transactions and maintain an accurate cash drawer
- Adhere to all company policies, loss prevention procedures, and regulatory requirements
- Report any compliance concerns, discrepancies, or incidents to management promptly
- Retail or customer service experience preferred (pawn or jewelry experience is a plus)
- Strong communication and negotiation skills
- Basic computer and math skills
- Ability to multitask and work in a fast-paced environment
- Must be dependable, honest, and a team player
- Bilingual (English/Spanish) is a plus
Benefits:
- Competitive hourly wage performance bonuses
- Dental, health, and vision insurance
- Paid time off
- Friendly, supportive team environment