What are the responsibilities and job description for the Receiving Clerk/ Customer Service position at Sunbelt Paper & Packaging?
We are looking for a receiving clerk/ customer service rep to help in receiving, and customer service.
Receiving Responsibilties:
- Properly accounting for the location of incoming goods
- Assuring no damaged items are sent or received
- Comparing packing lists to company purchase orders and ensuring that the products in each delivery match the packing list
- Updating the product inventory as products are received and added to the inventory
Customer Service Responsibilties:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage and assist customers
- Invoicing customers
- Data Entry
- Scanning / Filing
Requirements
- Proven customer service experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM/ERP systems and practices
- Microsoft familiarity / Excel / Etc
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Calera, AL 35040 (Preferred)
Work Location: In person