Ticket Checking Manager

Duties & Responsibilities:

• Train and supervise ticket checker staff.
• Monitor daily ticket checkpoint operations to ensure efficient and accurate pass verification.
• Operate and maintain ticket scanning equipment, reporting any malfunctions promptly.
• Provide accurate information and friendly assistance to guests regarding tickets, passes, and resort access.
• Address ticketing issues such as lost, stolen, or invalid passes in a professional and timely manner.
• Enforce resort policies, age restrictions, and access guidelines consistently.
• Maintain a visible presence at ticket checkpoints to support staff and assist guests.
• Promote a safe and welcoming environment for both guests and employees.

Qualifications:

• Previous supervisory or management experience, preferably in a ski resort or hospitality setting.
• Strong customer service and conflict resolution skills.
• Knowledge of ticketing systems and point-of-sale software (preferred).
• Able to work in outdoor environments in varying weather conditions.
• Must be 18 years or older with a high school diploma or equivalent.
• Flexible schedule, including weekends, holidays, and early mornings.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
• Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds
• Must be able to pass Sun Valley's ski/snowboard proficiency test
• Must use personal ski/snowboard equipment