What are the responsibilities and job description for the Spa Supervisor position at Sun Valley Resort?
The Spa Supervisor delivers exceptional guest service while overseeing daily front-of-house spa and retail operations. This role serves as a key point of contact for guests and team members, supporting booking, check-in, retail performance, and overall guest flow. The Spa Supervisor leads by example, supports team development, ensures operational standards are met, and contributes to a polished, welcoming, and luxury-level spa experience.
Duties & Responsibilities:
- Serve as a primary point of contact for guests, including booking spa and salon services, check-in/check-out, and resolving guest needs or concerns with professionalism and discretion
- Anticipate guest needs and proactively identify opportunities to enhance satisfaction and loyalty
- Promote, sell, and provide detailed information on spa services, retail products, memberships, and seasonal promotions
- Maintain a clean, stocked, organized, and visually appealing front desk, retail, and guest service areas
- Assist with opening and closing procedures in accordance with established standard operating procedures
- Train, support, and coach Spa & Pool Front Desk team members to ensure consistent service and operational excellence
- Serve as a resource and escalation point for team questions, guest issues, and daily operational challenges
- Lead by example, modeling professionalism, teamwork, and a service-first mindset
- Support inventory management, including receiving, tagging, pricing, display placement, and monthly inventory counts
- Manage special product orders and follow up with guests and members as needed
- Regularly update retail displays to reflect seasons, holidays, brand standards, and promotional priorities
- Utilize spa booking, POS, and retail systems accurately and efficiently
- Maintain and support adherence to spa policies, safety standards, and cleanliness protocols across guest-facing areas and report concerns promptly
- Participate in vendor trainings, safety meetings, and ongoing professional development opportunities
- Adapt to changing operational needs and perform other duties as assigned
Qualifications:
- Strong customer service, communication, and interpersonal skills
- Friendly, professional, and team-oriented demeanor with a leadership mindset
- Detail-oriented with the ability to multitask and remain efficient in a fast-paced, guest-focused environment
- Basic computer and phone skills; ability to learn spa booking and retail systems
- Previous experience in a spa, retail, hospitality, or similar guest-facing role preferred
- Prior supervisory or lead experience preferred
- Flexible availability, including mornings, evenings, weekends, and holidays
- Ability to stand and walk for extended periods and perform tasks involving reaching, handling, and lifting
- Ability to safely lift and/or move up to 25 pounds
- Ability to read, write, and speak English fluently