What are the responsibilities and job description for the Guest Services Director position at Sun Valley Community Church?
POSITION SUMMARY
The Guest Services Director is responsible for all components related to delivering an extraordinary guest service experience during weekend services and certain special events at Sun Valley Community Church (SVCC). This position provides leadership for Guest Services to include, but not limited to, Parking, New Here Start Here, Greeters, Ushers, Next Steps Center, Volunteer Central and Hospitality. In all actions, reflects the SVCC team leadership distinctives.
ESSENTIAL FUNCTIONS
Establish and implement quality standards for all areas of Guest Services and volunteers with an emphasis on welcoming, informing, and serving each guest
Ensure consistency in all systems and procedures each weekend
Recruit, train, and retain volunteers
Implement a strategic follow up process for assimilating and connecting new guests into SVCC
Meet with team leaders and other volunteers on a regular basis to cast vision, provide training and build relationships
Develop and manage departmental budget
Maintain communication with other ministry team directors across SVCC to ensure a seamless experience for our guests (SV Kids, SV Students, etc.)
Stay current in job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
MINIMUM QUALIFICATIONS
Education and training that has equipped them for vocational ministry in a large ministry context
Three years of full-time experience working in a leadership role in a church or related setting leading leaders and teams through healthy ministry growth and progress
Demonstrates spiritual maturity and character consistent with the Biblical requirements for church leadership
Innovative thinker demonstrating resourcefulness regarding both people and projects
Strategic in nature with ability to drive projects and plans through to completion
Self-motivated, self-directed requiring minimal supervision
Effective team building skills and ability to motivate others
Effective customer service, relational and communication skills, both written and verbal
Agrees and aligns with the vision, values, pathway, leadership distinctives and doctrinal statement of SVCC
PREFERRED QUALIFICATIONS
Four years of full-time related experience in a multi-site church setting of over 2000 members/attendees