Property Care Lead - Vacation Rentals

Property Care Lead

Reports to: Maintenance ManagerDepartment: Maintenance/OperationsLocation: Emerald Isle, NC

Position Overview

The Property Care Lead serves as the bridge between homeowners, the maintenance team, and guest services. This role ensures every property in the Sun-Surf Realty portfolio receives timely, high-quality care while maintaining clear communication, accurate billing, and efficient coordination of maintenance and procurement activities.

The ideal candidate is detail-oriented, solution-driven, and capable of operating confidently in a fast-paced environment—even when formal SOPs do not yet exist. This person will help identify gaps, build structure, and assist in developing new processes in alignment with Sun-Surf policies and standards.

Key ResponsibilitiesProperty Coordination & Oversight

• Oversee daily maintenance task assignments and follow up on work order completion.

• Track open and pending work orders to ensure timely updates and maintain strong “work order health” for accurate owner statements.

• Support maintenance scheduling, dispatching, and prioritization of urgent repairs or guest issues.

• Ensure completed work meets Sun-Surf Realty quality and brand standards.

Homeowner & Guest Services Collaboration

• Serve as a key point of contact for homeowner inquiries related to maintenance, billing, and property updates.

• Communicate status updates clearly and proactively to homeowners, internal teams, and vendors.

• Partner with Guest Services to ensure guest issues are resolved efficiently and follow-up communication is documented.

Procurement & Purchasing

• Manage ordering and procurement of materials, parts, and supplies for both maintenance needs and company operations.

• Maintain vendor relationships and negotiate pricing when appropriate.

• Track inventory, create purchase orders, and ensure accurate coding for accounting.

Billing & Administration

• Review and approve maintenance invoices for accuracy prior to owner billing.

• Ensure labor, materials, and markups are properly reflected in the PMS/work order system.

• Collaborate with accounting to align maintenance activities with monthly owner statements.

Process Improvement & SOP Development

• Operate effectively in areas where established procedures may not yet exist.

• Identify workflow inefficiencies or gaps and collaborate with management to design and document new SOPs in accordance with Sun-Surf policies.

• Maintain and refine existing procedures to improve clarity, accountability, and departmental communication.

Team Support

• Provide daily support and direction to maintenance technicians, ensuring accountability and communication flow.

• Assist in onboarding and training new maintenance staff on workflow, standards, and systems.

• Serve as backup to the Maintenance Manager during absences or peak periods.

Qualifications

• 3 years of experience in property management, hospitality, or maintenance coordination.

• Strong organizational and multitasking skills with attention to detail.

• Excellent written and verbal communication skills.

• Familiarity with property management systems (VRM, Breezeway, Track, etc.) preferred.

• Proficient in Microsoft Office, Google Workspace, and task management tools.

• Strong sense of ownership, accountability, and follow-through.

Traits for Success

• A natural problem-solver who can balance homeowner needs with company processes.

• Confident communicator who maintains professionalism under pressure.

• Team-oriented and proactive with a strong sense of service and pride in the Sun-Surf brand.

• Thrives in an evolving environment and contributes to building stronger internal systems and processes.

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $30,000 - $40,000