Concierge/Patient Representative - Wyandanch

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Duchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is seeking a Full-time Concierge/Patient Representative to support our Wyandanch, NY site.

The Concierge/Patient Representative greets and assists patients, maintains an orderly flow of patients to service areas at the beginning of each session and answer phones.  Responds to any given area if called regarding disruptive patient behavior.  Summons police when necessary.  Observes patient behavior and makes general rounds of buildings floor by floor.  Assists Facilities Staff with ongoing work orders and tasks.  Additional responsibilities to include but not limited to properly record outside visitors in log, assist with Health Center deliveries, register patients, and cover lunch breaks as needed.  Trained in all aspects of Patient Representatives roles and responsibilities in order to cover shifts as needed.  Responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills.  Will also be responsible for all aspects of the registration and appointment process for patients. 

Essential Duties and Responsibilities

• Maintains orderly flow of patients to services and place patients in paperwork during registration process
• Observe patient behavior and informs Management if patients become disruptive
• Makes 3-5 rounds of Health Center properties/offices on a regular basis (morning, before/after lunch, end of shift)
• Assists other facility staff as requested
• Able to activate and de-activate the Health Center Alarm System and assume the role of the Fire Warden
• Properly record outside visitors in log
• Assist with Health Center supplies deliveries
• Assists with daily reception activities and ensuring that all processes needed for patient services are initiated
• Communicates effectively with team members and patients all aspects of service
• Responsible for telephone and mail contact with patients
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials
• Verifies all insurance and sets fees based on the sliding scale fee

Minimum Education Requirement: High school diploma/ GED
Minimum Work-Related Experience: 0-2 years

Bilingual Spanish is preferred

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

Job type: Full - time

Pay: $20.00 - $23.13 per hour

Responsibilities:

Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.

Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.

Salary : $20 - $23