Certified Application Counselor

The Outreach & Enrollment Specialist will be trained as a Certified Application Counselor (CAC) and will provide information to individuals and families about the health insurance options available through the New York State Health Insurance Marketplace including, Qualified Health Plans and free or lost-cost coverage from Medicaid, Child Health Plus or the Essential Plan.  The Outreach & Enrollment Specialist will conduct outreach, education and enrollment assistance in a manner that is culturally and linguistically appropriate to the needs of the community being served.

Responsibilities:

• Complete all required New York State Certified Application Counselor training and pass certification exams.
• Comply with all continuing education and recertification requirements.
• Provide courteous, professional and confidential assistance too all consumers seeking healthcare access and information.
• Serve as a resource for consumers seeking to understand the Marketplace, health insurance and healthcare options.
• Builds relationships with external partners.
• Conduct marketing and outreach within local communities about health insurance options through the Health Insurance Marketplace as well as promote the availability of healthcare service.
• Assess eligibility and provide enrollment assistance for uninsured children and adults to apply for a Qualified Health Plan, The Essential Plan, Medicaid and Child Health Plus as applicable.
• Achieves performance expectations set by management for visit volume at health center locations.
• Comply with SRH policy on confidential information in addition to any applicable laws governing the confidentiality of enrollee financial information, social security numbers, personally identifiable information and health information, including Medicaid data.

Requirements: 

• 2 years of customer service and engagement experience 

Job Type: M-F Full Time 

Pay: $20-$21

Responsibilities:

About Sun River Health

Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.

Our Culture

At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.

Benefits

At Sun River Health, we are committed to building a personal relationship with our team and supporting you in every way we can. We offer competitive compensation and a comprehensive benefits package for you and your family, including:

• Medical, Dental and Vision Insurance: Comprehensive health coverage to ensure you and your family stay healthy.
• Life and Disability Coverage: Financial protection for you and your loved ones in case of unforeseen circumstances.
• Retirement Savings Plan: Plan for your future with our retirement savings options.
• Commuter and Transit Benefits: Assistance with your daily commute to make your journey to work easier.
• Employee Assistance Program (EAP): Access to confidential support and resources for personal and work-related issues.
• Employee Discount Program: Enjoy discounts on various products and services as a valued member of our team.
• Provider Incentive Compensation Program: Quality & Productivity.
• Provider Professional License, Certification and DEA Fees Reimbursement.

Why Join Sun River Health?

• Mission-Driven Work: Be part of a proud network of care that offers high-quality health and social support services to communities in need.
• Professional Growth: We provide opportunities for career advancement and professional development.
• Supportive Environment: Our culture promotes wellness, inclusivity, and recognition, ensuring a supportive and collaborative work environment.
• Community Impact: Make a difference in the lives of individuals and families by providing quality, affordable health care.

Join us at Sun River Health and be part of an award-winning network of care that has been serving our communities since 1975. We are always looking for skilled and dedicated professionals to join our team and help us continue our mission of providing quality health care to all.

Salary : $20 - $21