Lead Front Office Agent

Sun Outdoors Orange Beach is seeking a friendly, customer-focused full-time Lead Front Office Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors and performing light bookkeeping duties including cash handling and invoice processing. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations, pools, arcade, and other amenities.

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Balancing the cash drawer daily and preparing transaction reports.
• Processing invoices, post charges, and assist with basic expense records.
• Maintain organized and accurate front office files and records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements:

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Why Join Us?

• Base pay of $17.00 to $18.00 per hour based on experience.
• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee benefits.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

If you're passionate about providing excellent customer service and creating unforgettable guest experiences, we'd love to hear from you

This is a full-time year-round position working at Sun Outdoors located in Orange Beach, AL. Flexible scheduling required, including weekends and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, a generous paid time off plan, and discounted travel program benefits for team members, plus more

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Salary : $17 - $18