What are the responsibilities and job description for the Bilingual Customer Service / Consumer Loan Specialist position at Sun Loan Company?
As a bilingual (Spanish/English) Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions. The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well-run office in the communities we serve. As a customer service Loan Specialist, you will be provided in-depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company!
Position Responsibilities:
Position Responsibilities:
- Provide excellent customer service, both in person and over the phone
- Receive and post loan payments in an efficient, friendly manner
- Contact customers who are overdue on loan payments; work with them to identify solutions for repayment
- Balance the cash drawer daily
- Make daily bank deposits
- Maintain compliance with Sun Loan Company policies and procedures
- Tax preparation support (if applicable)
- Network to attract new business
- Work closely with other team members and manager to reach branch goals
- One year customer service experience from any industry
- Fluent Spanish/English language skills
- Basic computer skills and ability to operate a calculator
- Must have reliable transportation
- Ability to work Monday-Thursday 8:30am-5:30pm; Fridays 8:30-6pm and occasional Saturdays 8:30am-12:30pm, additional hours may be required (No Sundays)
- Must be at least 18 years of age
- Low deductible medical plan, including a TeleMed option
- Other benefits include dental, vision, life insurance, AD&D, and ID Theft protection
- Industry-related tuition reimbursement
- Paid time off
- Competitive compensation based on experience
- Comprehensive paid training for success
- Competitive 401k
Sun Loan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.