ON-SITE CHIEF OPERATIONS OFFICER

Chief Operating Officer (COO)

Location: Casa Grande, Arizona

Work Location: This is a full-time, on-site executive leadership position based at Sun Life Health's new Casa Grande Campus. Regular on-site presence is required to effectively lead operations, collaborate with organizational leaders, and support staff across the organization.

Make an Impact at Sun Life Health

Sun Life Health is seeking a strategic and collaborative Chief Operating Officer (COO) to lead operational excellence across our growing organization. Reporting directly to the Chief Executive Officer, the COO provides executive oversight of day-to-day operations and ensures our clinics and support services operate efficiently while delivering exceptional patient care.

This role oversees key operational areas, including Site Management, Grant Management and Facilities Management, and partners closely with organizational leaders to drive performance, compliance, financial stewardship, and continuous improvement.

What You'll Do

• Provide executive leadership for the organization's operational functions.
• Develop, implement, and evaluate operational strategies, goals, and performance standards.
• Monitor operational performance, budgets, labor productivity, customer service, and overall efficiency.
• Present operational performance reports and recommendations to the CEO.
• Develop and recommend operational policies, objectives, and long-term strategic plans.
• Prepare and oversee departmental budgets, financial forecasts, cost control initiatives, and resource planning.
• Lead major operational projects and organizational improvement initiatives.
• Collaborate with executive leadership and department leaders to achieve organizational goals.
• Oversee facility planning, space utilization, maintenance programs, building improvements, and major equipment acquisitions.
• Establish operational objectives and performance expectations for leadership teams.
• Recruit, develop, mentor, and retain high-performing operational leaders.
• Direct, monitor, and evaluate the performance of departments reporting to the COO.
• Identify leadership development and training opportunities while supporting employee growth.
• Foster clear communication and keep teams informed of organizational priorities and progress.
• Partner with leaders across the organization to improve coordination, efficiency, and service delivery.
• Ensure compliance with organizational policies and all applicable federal, state, accreditation, and regulatory requirements, including Joint Commission standards.
• Ensure timely completion of employee performance evaluations and competency assessments.
• Champion a culture of exceptional customer service, accountability, and continuous improvement throughout the organization.

Education & Experience

• Master's degree in Healthcare Administration or related field required.
• Minimum of 5–7 years of progressive leadership experience as a Director of Operations, Chief Operating Officer, or in a comparable executive healthcare leadership role.
• Demonstrated experience leading multi-site healthcare operations and managing diverse teams.
• Strong leadership, administrative, and organizational management skills.
• Proven ability to recruit, develop, mentor, and retain high-performing teams while supporting organizational growth and operational excellence.
• Strong analytical, financial, problem-solving, and decision-making abilities.
• Collaborative leadership style with a commitment to teamwork, accountability, and continuous improvement.
• Excellent interpersonal skills with the ability to build relationships across all levels of the organization and work effectively with diverse individuals.
• Demonstrated ability to establish credibility, make sound decisions, and align operational priorities with organizational goals.
• Excellent written, verbal, and presentation communication skills.