What are the responsibilities and job description for the DESKTOP SUPPORT ENGINEER position at Sun Life Health?
STATEMENT OF PURPOSE:
Desktop Support Engineer is to provide remote, and on location technical support assistance to end users and junior technicians. Desktop Support Engineer receives and follows up on all open / unresolved tickets, responds, and troubleshoots clients problems and concerns. Desktop Support Engineer must be able to use their professional knowledge to resolve problems involving hardware and software issues, they must be able to use practical knowledge of operating system, application programs, and network topology. Reports to Desktop Support Engineer Manager and as needed, Information Systems Director. Travel required.
Qualifications:
EDUCATION AND EXPERIENCE:
- High School diploma or equivalency
- A and / or Microsoft Certification required.
- Two-year degree in computer science, MIS or related field required. Four-year degrees in any field in conjunction with experience can / will be considered in lieu of a computer science degree.