What are the responsibilities and job description for the CALL CENTER OPERATOR position at Sun Life Health?
Patient Support – Connect, Schedule, and Care!
We’re looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.
What You’ll Do:
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Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
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Assist patients with portal registration, refill requests, and general questions
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Route calls, take messages, and provide personalized support to patients and providers
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Ensure accurate patient information and maintain HIPAA compliance
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Support staff with scheduling overflow and special patient needs
Knowledge, Skills, & Abilities:
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Comfortable using multi-line phone systems
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Bilingual (English/Spanish) preferred, but not required
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Computer literate, organized, and able to thrive in a fast-paced environment
Education & Experience:
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High School diploma or equivalent
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Experience using multi-line phone systems
Compensation:
$16.50/hour flat opportunity for bonus if call metrics are met or exceeded
Why You’ll Love Working Here:
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Great Company Culture – supportive, collaborative team
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Work/Life Balance – work stays at work!
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Time Off – 2 weeks PTO, 10 paid holidays, and sick time
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Health Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disability
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Future Planning – 403(b) retirement plan
This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.
Salary : $17