What are the responsibilities and job description for the District Assistant Community Manager position at Sun, Inc.?
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Job Summary
The District Assistant Community Manager supports its district to perform the main job functions of a Sun community: management, office administration and maintenance/grounds. These functions cover a wide range of duties, including administrative activities, marketing, assisting with leasing and home sales of new and pre-owned homes, property maintenance, budgeting, and resident relations.
Job Duties
- Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. Evictions for cause require RVP approval. (Essential)
- Monitors, codes and approves invoices for operating expenses and sales related costs (Essential)
- Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts (Essential)
- Handles customer issues in a timely and professional manner, communicating through a variety of means (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Coordinates and assists with the Lease Purchase Program (LPP), including repairs, leasing, LPP sales, refurbishments, re-leasing, closing, and follow-up. Coordinates and follows-up on service requests
- Ensures customers and residents receive the highest levels of service consistent with Sun's Customer Service philosophy
- Reports any deficiencies, which would adversely affect the operation of the community
- Identifies and prepares sites for model homes. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Inspects and recommends purchase and renovation of used/repossessed homes
- Enforces community rules and regulations
- Reviews monthly property accounting reports and compiles reports for the Accounting Department, as required. Prepares monthly explanation of P&L variances for District Manager review and approval
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
- Ensures that overall community(s) appearance is well maintained and groomed to Sun's curb appeal standards
- Utilizes the Art of Sales process during prospect appointments
- Plans and coordinates resident relation events and activities
- Initiates and maintains local dealer relationships
- Handles emergencies that may arise onsite, insuring adherence to standard operating procedures
- Adheres to Sun's "3 contacts per day" standard
- All other duties as assigned
- Assists with developing a marketing strategy and maintains effective advertising to attract prospective residents to the community
Requirements
- High School Diploma or GED (Required)
- Bachelor's Degree in Related field (Preferred)
- 2 years in General business and customer service experience (Required)
- 6 months in Prior sales and leasing experience (Preferred)
- Excellent written and verbal communication skills
- Demonstrated leadership abilities
- Intermediate computer proficiency
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Flexibility to respond to community needs during non-business hours
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
