What are the responsibilities and job description for the Baggage Coordinator position at Sun Country Airlines 2021?
The Baggage Coordinator is responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Baggage Coordinator you’ll enjoy these benefits and more starting day one of employment:
- Comprehensive benefit package including dental and vision
- PPO and high deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Essential Functions of a Baggage Coordinator:
- Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
- Communicate status updates to customers in regard to delayed luggage or claims process
- Process applicable claim forms to ensure lost and/or delayed baggage is properly documented
- Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
- Assess financial vs. service cost in returning delayed baggage/item
- Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
- Update reports pertaining to lost and/or delayed baggage and/or items
- Appropriately document and track physical inventory, exercising care and privacy
- Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Any other duties assigned by management
Classification: Full-time, Hourly
Working Location: This position is on-site in Minneapolis, MN.
Qualifications of a Baggage Coordinator:
- Previous Customer Service experience
- Demonstrated strong problem solving abilities
- Ability to be self-motivated and a team player in a fast paced environment
- Strong communication verbal and written, organization, and problem-solving skills
- Ability to manage multiple tasks while meeting deadlines
- Microsoft office suite and familiarity with airline applications
- Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
- Possess a valid driver's license and a good driving record
- Previous airline industry experience
Preferred Skills
Travel industry experience
Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
