What are the responsibilities and job description for the Senior Community Manager position at Sun Communities & Sun Outdoors?
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Job Summary
Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.
Job Duties
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Job Summary
Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.
Job Duties
- Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)
- Resolves complaints and responds to issues in a timely manner. (Essential)
- Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)
- Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
- Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Assists with developing and maintaining marketing strategies
- Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
- Initiates lease renewals and rent increase letters, ensuring timely distribution
- Inspects and recommends purchase and renovation of used/repossessed homes
- Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures
- Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner
- Ensures that community appearance is maintained to Sun's curb appeal standards
- Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
- Reports deficiencies that would adversely affect the operation of the community
- Reviews and compiles property accounting reports for the Accounting Department
- All other duties as assigned
- High School Diploma or GED (Required)
- Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
- 4 years in property management experience, including 2 years of supervisory experience (Required)
- 6 months in prior sales and leasing experience (Required)
- General knowledge of maintenance
- Demonstrated leadership abilities
- Strong organizational skills
- Excellent verbal and written communication skills
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
- Flexibility to respond to community needs during non-business hours
- Ability to live on-site within the community (housing provided)
- Must have a valid driver's license
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
