What are the responsibilities and job description for the Dispatch Manager position at Sun Coast Resources, LLC?
TITLE: Dispatch Manager
LOCATION: Houston, TX
POSITION REPORTS TO: Director of Logistics
SCHEDULE: TBD; some overtime, and some weekends may be required.
COMPENSATION: Commensurate with experience
INTERNAL TRANSFERS:
To qualify for an internal transfer at Sun Coast, you must have been in your current position for a minimum of one year and be in good standing. Internal applicants should notify their supervisor or manager of their interest in the new position.
Position Summary:
The Dispatch Manager will oversee daily dispatch operations to ensure efficient routing, on-time deliveries, and top-tier customer service. This role requires a strong leader with a focus on team development, compliance, and continuous process improvement.
RESPONSIBILITIES
* Manage day-to-day dispatch operations, ensuring optimal routing, on-time deliveries, and compliance with company service standards
* Supervise, train, and coach dispatch staff to improve performance, productivity, and customer responsiveness
* Provide leadership and direction to the dispatch team, ensuring adequate staffing, balanced workloads, and coverage for all shifts
* Exercise independent judgment in resolving operational challenges and making time-sensitive decisions affecting service and cost outcomes
* Ensure compliance with all transportation, DOT, and company safety regulations
* Respond to escalated issues and resolve customer or staff concerns in a timely and professional manner
* Collaborate with Sales, Customer Service, and Terminal Managers to align dispatch priorities with broader business objectives
* Monitor driver performance and ensure dispatchers are addressing inefficiencies through data-driven feedback
* Evaluate and implement process improvements that enhance efficiency and reduce operational costs
* Participate in recruiting, interviewing, and hiring for dispatch-related positions; provide input on promotions, performance management, and terminations
* Conduct employee performance reviews and issue corrective actions, when necessary, in alignment with company policy
* Oversee daily use of transportation management systems, route-planning tools, and telematics to improve performance and accountability
* Maintain strong relationships with internal and external partners to support effective communication and customer satisfaction
* Ensure accurate and timely completion of reports and operational documentation
* Enforce and support all company policies and procedures
* Provide regular updates to the Director of Logistics regarding operational performance, staffing, and improvement initiatives
* Perform other related tasks or projects as assigned
REQUIREMENTS
* Must live within 60 miles of the Houston location and be willing to work onsite
* Minimum of 2 years of supervisory or management experience in dispatch, logistics, transportation, or a related field
* Proven ability to direct and develop staff, manage performance, and make decisions that impact business operations
* Strong organizational, analytical, and problem-solving skills
* Excellent communication and interpersonal abilities, with the capacity to build effective working relationships across teams
* Demonstrated ability to work under pressure in a fast-paced environment.
* Proficiency in Microsoft Word, Excel, and PowerPoint
* Experience with transportation management systems, route optimization, and telematics platforms
* Solid understanding of DOT regulations, safety standards, and logistics best practices
* Professional, ethical, and able to work independently with minimal supervision
PREFERRED
* Previous management experience within the fuel or transportation industry
Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.
Sun Coast Resources, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.