What are the responsibilities and job description for the Dispatch Specialist position at Sun City Garage Doors?
Job description:
Are you a highly organized communicator who thrives in a fast-paced environment? We’re looking for a Dispatcher to serve as the central hub between our field technicians, customers, and office team. In this role, you’ll play a critical part in keeping operations running smoothly, supporting technicians in the field, and delivering an exceptional customer experience.
Company Overview:
As a prominent player in the garage door industry, Sun City Garage Doors takes pride in our commitment to quality service and customer satisfaction. We have been in business for 19 years and are well established. Our company operates in Nevada, Arizona, California, Colorado, Washington, Texas, Oklahoma, Minnesota, Missouri, Tennessee, Ohio, Illinois, Georgia and Florida.
What You'll Do:
As a Dispatcher, you’ll be the primary point of coordination for our service team, ensuring technicians have the support and information they need to succeed.
Key Responsibilities:
- Serve as the main communication link between field technicians and office staff
- Direct technicians to the appropriate resources and support teams
- Maintain clear, professional communication that reflects company values and promotes a positive work environment
- Manage customer appointments and build strong customer relationships
- Respond promptly to technician communications and operational needs
- Schedule and route service appointments efficiently based on location, urgency, and technician availability
- Assist with incoming customer calls
- Monitor scheduling capacity and adjust workloads accordingly
- Alert leadership when staffing shortages or overbooking trends impact service capacity
- Track and document operational updates
- Manage daily operational tasks, including technician time-off requests, scheduling metrics, and workflow tracking
What Makes You a Great Fit:
We're looking for someone who is proactive, dependable, and able to balance multiple priorities while maintaining excellent communication.
Qualifications:
- Proven success in a call center, dispatch, scheduling, or customer service environment
- Strong understanding of operational efficiency and customer service best practices
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work independently while supporting a team environment
- Leadership mindset with a willingness to assist and guide others
- Ability to remain focused and productive in a fast-paced setting
- Strong problem-solving and decision-making abilities
Additional Expectations:
- Build strong working relationships with field technicians that foster trust, confidence, and job satisfaction
- Demonstrate professionalism and leadership in all interactions
- Set a high standard for customer service, call handling, and documentation
- Understand and embrace the Dispatcher role as the "quarterback" of the customer journey and service process
- Familiarity with Google Sheets, Service Titan, and Discord are a plus
If you're an organized, solutions-focused professional who enjoys coordinating teams and making a real impact on daily operations, we'd love to hear from you! Apply today and become an essential part of our success.
Compensation: $20/hour
Location: Henderson, NV 89015
Benefits:
- Competitive pay
- Paid on-the-job training
- Health care coverage after 90 days
- Paid time off (PTO) following one year of employment
Pay: $20.00 per hour
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Have you worked in a home service industry before (garage doors, HVAC, plumbing, electrical, roofing, etc.)
- Do you have any experience with ServiceTitan?
- How many years of dispatching experience do you have?
Work Location: In person
Salary : $20