Manager, Outpatient Services

Position Summary:

The Manager of Outpatient Services is responsible for coordinating and overseeing the daily operations of clinical treatment programs for patients receiving psychiatric and substance use services in the outpatient setting. Working under the direction of the Director of Clinical Services, the Manager ensures that high-quality, integrated clinical care is delivered in accordance with regulatory standards and organizational policies. The Manager provides supervision and guidance to clinical staff conducting individual and group counseling, supports the implementation of therapeutic treatment modalities, and ensures effective discharge planning for optimal patient transitions. This role also oversees clinical documentation practices to maintain accuracy, timeliness, and compliance with all applicable standards and requirements.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Manage the day-to-day operations and clinical functions of all outpatient programs under the direction of the Director of Clinical Services.
• Provide supervision, coaching, and professional development for outpatient clinical staff (LCSWs, MSWs) and unlicensed employees in collaboration with program management staff.
• Coordinator to ensure timely and accurate reviews.
• Monitor and evaluate outpatient clinical case consultations to ensure quality, compliance, and effective delivery of services.
• Participate in the recruitment, onboarding, and training of outpatient clinical staff; assist with scheduling and workload assignments to ensure appropriate coverage and productivity.
• Support a positive work environment by conducting performance evaluations, recognizing achievements, addressing performance issues, and facilitating staff problem resolution.
• Collaborate with the Director of Clinical Services to implement program goals, policies, and procedures aligned with current best practices and organizational standards.
• Maintain effective working relationships with physicians, community partners, vendors, and referral sources to support program growth and service coordination.
• Assist in program evaluation and improvement efforts to ensure outpatient services are efficient, high quality, and aligned with the organization’s mission and objectives.
• Perform other related duties as assigned by the Director of Clinical Services.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports “near misses”, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation. 
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word. 
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws. 
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Education

• Required: Master’s degree from an accredited school of Social Work.  Current license in social work in the state of employment, as required by state regulations.  CPR and hospital-selected de-escalation technique certification.  A knowledge of psychiatric and chemical dependency treatment principles.
• Preferred: Mental health professional license in the state of employment to conduct individual/group psychotherapy (e.g., LMSW, LPC, LMFT, LMCPH)
• Maintains education and development appropriate for position.

Experience

• Required: Three (3) or more years of previous experience in all aspects of social service with an emphasis in the behavioral health setting.
• Preferred: Previous experience in a free-standing psychiatric setting facility.