Lead Mental Health Technician

Position Summary:

Provides direct and indirect patient care under the direction of a Registered Nurse (RN). Provides for the personal care and comfort of psychiatric patients. Provides a safe, clean environment. Participates in performance improvement and continuous quality improvement (CQI) activities.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Provide on-the-job training for newly hired staff.
• Provide on-going or newly identified training to other Mental Health Technicians.
• Serves as a role model for all Mental Health Technicians
• Orients patients to the unit, takes admission vital signs and records on the Nursing Assessment Form and/or the EHR.
• Performs and records patient vital signs, intake and output; notifies RN of any changes.
• Provides general nursing care, i.e., transferring patients, assisting with ADLs, meals.
• Monitors patient's compliance with pre- and post- procedure instructions, including ECT instructions, under the supervision of the RN.
• Continuously observes patients' behavior, mental status and activities, notifies RN of any changes or unusual occurrences.
• Demonstrates the ability to identify behaviors that require intervention.
• Escorts patients when leaving the unit for activities, visitation, meals, and scheduled tests.
• Able to perform patient safety checks at scheduled times, documents appropriately.
• Responsible for one-on-one observation and constant visual observation for high-risk patients.
• Able to assist with restraint (physical hold) of a patient, placing a patient in seclusion under the direction of the RN and utilizing CPI techniques and adherence to policy and procedure.
• Assists with therapeutic educational groups under the direction of the RN or Director of Clinical Services.
• Participates in treatment team meetings. Communicates appropriately and clearly to the Nurse Manager, RNs therapists and physicians.
• Responsible for assisting patients needing additional care related to medical needs.
• Demonstrates the ability to set limits for patients and other de-escalation techniques.
• Documentation meets current standards and policies.
• Perform 15-minute observation rounds and documents appropriately.
• Answers the telephone in a professional manner, directs calls appropriately, takes messages.
• Operates equipment safely and correctly.
• Able to identify safety needs and contraband identification.
• Ability to document and secure patient belongings.
• Assists in the interviewing process for potential staff
• Contributes to the new hire and annual evaluation of Mental health Technicians.
• Participates as a CPI or CPR instructor
• Performs other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing, as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Education

• Required: High school diploma or GED.   CPR and hospital-selected de-escalation technique certification.
• Preferred: Bachelors degree in a behavioral health field, or in pursuit of a Masters degree in a behavioral health field
• Maintains education and development appropriate for position.

Experience

• Required: 3 years of experience in a healthcare setting
• Preferred: 3 years of experience as a behavioral health technician