Supervisor, VRCC Business Office

Position Summary:

The Business Office Supervisor reports to the VRCC BOD and is responsible for multiple Hospital account receivables. This includes billing, follow-up/collections, credit balances, payment posting, and collection agencies. The goal of this position is to support the BOD ensuring high quality service for accuracy of information. Audits and records productivity for employees and reports to the BOD.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Audits/review the billing functions, reports errors/issues to BOD
• Demonstrates the ability to direct and coordinate the patient accounting function to consistently produce accurate bills which are paid in a timely manner
• Audits payment postings to ensure reports are worked timely, adjustment requested, and money moves to correct payor.
• Supports each position with the ability to step in to cover vacation/sick time
• Assist BOD gathering information for auditors as it pertains to patient accounting
• Effectively utilizes and understands the departmental computer system to realize its optimal potential and to be able to evaluate and answer staff member questions regarding the mechanics of the system
• Superuser of all computer systems utilized at VRCC and trains new hires
• Record daily/weekly/monthly productivity and reports to BOD
• Assist BOD in maintaining all required records for the department; demonstrates good organizational skills.
• Monitors insurance and contract tables in WellSky
• Monitor and assist staff with work progress
• Perform other duties as assigned

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods, as established by job description, policies, or hospital leadership
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Education

• Required: High school diploma or GED.
• Preferred: Associates degree
• Maintains education and development appropriate for position.

Experience

• Required: Three to five years in office management or bookkeeping
• Preferred: Previous experience in a behavioral health setting