Behavioral Health Behavior Support

Job Title: Behavioral Health Support Staff – Medication Management Program
Location: North Myrtle Beach (In-Person)
Schedule: Monday–Friday, 11:00 AM – 7:00 PM
Organization: Wright Directions Behavioral Health
Benefits: Full Benefits Package

Position Overview

Wright Directions Behavioral Health is seeking a Behavioral Health Administrative Staff member to join our Medication Management (MM) Program in our North Myrtle Beach office. This is an in-person role supporting a robust and fast-paced department that prioritizes rapid access to psychiatric medication appointments for children and adults across South Carolina.

This position works directly with prescribers to facilitate efficient scheduling, ensure continuity of care, maintain program compliance, and provide administrative and clinical support. The ideal candidate is organized, proactive, and comfortable working in a collaborative healthcare environment

Key Responsibilities

• Serve patients by greeting and assisting them, scheduling appointments, and maintaining records and accounts
• Work directly with prescribers to support daily medication management operations
• Ensure APRNs attend monthly supervision meetings
• Ensure clients are scheduled for their next MM appointment to avoid interruptions in medications
• Oversee APRN scheduling to maximize provider productivity
• Support administrative staff as needed within the office
• Operate in compliance with all applicable state and federal standards
• Work closely with local pharmacies to provide administrative support and coordination of care
• Complete medication prior authorizations in a timely manner
• Track client annuals, consents, and treatment plans, and request provider updates as needed to maintain compliance

Education, Experience, and Licensing Requirements

• Familiarity with phone systems, electronic health records, and Excel
• Strong organizational and scheduling skills
• Ability to work in a fast-paced behavioral health environment
• Previous experience with South Carolina Medicaid, CoverMyMeds, LabCorp, and client scheduling preferred

Equal Employment Opportunity

Wright Direction Family Service  is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.