Manager, Intake Services

Position Summary:

Responsible for managing all aspects of the Intake areas. Ensures efficient and orderly admission of inpatients and admitting process of individuals who will be admitting to our outpatient programs, Intensive Outpatient and Partial Hospitalization. Assists and collaborates to ensure our patients are connected and admitted to IOP and PHP programs. Maintains open communication with the Nursing Supervisor, Business Development, Business Office, Environmental Services and administration.

Position Responsibilities:

Clinical / Technical Skills (40% of performance review)

• Responsible for the Admitting Department, including reservations for hospital services, preadmitting patients, verifying insurance eligibility, admitting outpatients and inpatients.
• Establishes, reviews and updates short-term and long-term goals in order to be consistent with hospital-wide plans.
• Executes problem identification, data gathering and implementation of strategy actions that are in the best interest of the department and its mission, values and philosophy.
• Manages the Admitting Department in a cost-effective manner by utilizing current materials, management techniques, maximizing human resources and continuously reevaluating the manner in which services are provided.
• Responsible for providing inservices to the Admitting Department staff concerning issues such as Conditions of Admissions, advance directives, patients rights and responsibilities, HIPAA regulations and hospital policies and procedures.
• Is available to the Admitting Department Supervisor to handle patients concerns, complaints and other department issues.
• Establishes policies and procedures necessary for effective and efficient systems and management of human resources.
• Establishes and monitors standards of performance among all subordinates and ensures that standards are being consistently met.
• Establishes specific and necessary planning, control and quality assurance mechanisms that monitor patient registration, administrative and economic outcomes.
• Communicates clearly and concisely within the department and with other hospital departments.
• Attends meetings, prepares reports and analyzes and provides recommendations in a timely and accurate manner.
• Responsible for maintaining performance improvement activities in the Admitting Department.
• Responsible for educating staff on performance improvement activities.
• Ensures documentation meets established standards.

• Perform other duties as assigned.

Safety (15% of performance review)

• Strives to create a safe, healing environment for patients and family members
• Follows all safety rules while on the job.
• Reports near misses, as well as errors and accidents promptly.
• Corrects minor safety hazards.
• Communicates with peers and management regarding any hazards identified in the workplace.
• Attends all required safety programs and understands responsibilities related to general, department, and job specific safety.
• Participates in quality projects, as assigned, and supports quality initiatives.
• Supports and maintains a culture of safety and quality.

Teamwork (15% of performance review)

• Works well with others in a spirit of teamwork and cooperation.
• Responds willingly to colleagues and serves as an active part of the hospital team.
• Builds collaborative relationships with patients, families, staff, and physicians.
• The ability to retrieve, communicate, and present data and information both verbally and in writing as required
• Demonstrates listening skills and the ability to express or exchange ideas by means of the spoken and written word.
• Demonstrates adequate skills in all forms of communication.
• Adheres to the Standards of Behavior

Integrity (15% of performance review)

• Strives to always do the right thing for the patient, coworkers, and the hospital
• Adheres to established standards, policies, procedures, protocols, and laws.
• Applies the Mission and Values of SUN Behavioral Health to personal practice and commits to service excellence.
• Supports and demonstrates fiscal responsibility through supply usage, ordering of supplies, and conservation of facility resources.
• Completes required trainings within defined time periods.
• Exemplifies professionalism through good attendance and positive attitude, at all times.
• Maintains confidentiality of patient and staff information, following HIPAA and other privacy laws.
• Ensures proper documentation in all position activities, following federal and state guidelines.

Compassion (15% of performance review)

• Demonstrates accountability for ensuring the highest quality patient care for patients.
• Willingness to be accepting of those in need, and to extend a helping hand
• Desire to go above and beyond for others
• Understanding and accepting of cultural diversity and differences

Education

• Required: Bachelors degree in Psychology, Social Work, Nursing or other mental health field, or current RN or LVN in state of employment. CPR and CPI certification.
• Preferred: Masters degree in Psychology, Social Work, or Nursing, with a education license in the state of employment.
• Maintains education and development appropriate for position.

Experience

• Required: Three (3) years of previous management experience in a healthcare setting or equivalent experience.
• Preferred: Previous experience in a behavioral health setting
• May substitute education for experience