What are the responsibilities and job description for the Service Advisor/Sales - Centennial Pkwy position at Sun Auto Tire & Service?
Sun Auto Tire & Service (Sun Auto and Tire Works) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 500 retail locations throughout the United States.
The Service Advisor is responsible for selling and promoting all products and services offered by Tire Works by following the company’s store standards and expectations.
COMPENSATION: $50K - $100K depending on experience
Benefits:
The Sales & Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be required when working in these conditions.
The Sales & Service Advisor must be able to meet the following physical requirements:
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The Service Advisor is responsible for selling and promoting all products and services offered by Tire Works by following the company’s store standards and expectations.
COMPENSATION: $50K - $100K depending on experience
Benefits:
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,00 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!!!
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers
- Other duties as assigned
- High School Diploma or equivalent
- Prior experience as a Service Advisor is highly preferred, but not required
- Professional appearance and proven ability to work in a process driven environment
- Possess a current and valid driver's license
- Must be at least 18 years old
- Ability to work Monday - Saturday
The Sales & Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The temperature in the work environment varies and could include extreme heat and/or extreme cold depending on the ambient temperatures outside. The use of safety goggles or other PPE may be required when working in these conditions.
The Sales & Service Advisor must be able to meet the following physical requirements:
- Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the building
- Bend, stoop, kneel and crouch regularly throughout the day; must have full range of motion with arms and hands and be able to feel, handle or grasp objects frequently
- Lift and/or move up to 10 pounds regularly, lift and/or move up to 70 pounds frequently.
- Communicate with customers and shop personnel
- Vision sufficient to detect color, depth, and re-focus
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.