What are the responsibilities and job description for the Sales Service Advisor position at Sun Auto Tire and Service?
Overview
Are you a friendly and detail-oriented individual with a passion for the automotive industry? We are looking for a Sales and Service Advisor to become an integral part of our dynamic team here at T.O. Haas Tire & Auto! In this role, you will be the first point of contact for our valued customers, guiding them through their service experience and ensuring their vehicles receive the top-notch care they deserve.
As a Sales & Service Advisor, you will be instrumental and responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations. You will work closely with our technicians to relay vital information and ensure that services are performed in a timely manner.
If you are someone who thrives in a fast-paced environment, enjoys helping people, and loves cars, we would love to hear from you!
Compensation: $ 40,0000/yr. to $ 60,000/yr.
Benefits:
- Closed Sunday
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!!!
Essential Roles and Responsibilities:
- Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
- Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns and warranty parts for individual customers
- Other duties as assigned
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications:
- High School Diploma or equivalent
- Prior experience as a Service Advisor is helpful, but not required
- Professional appearance and proven ability to work in a process driven environment
- Possess valid driver’s license
- Must be at least 18 years old
- Ability to work a minimum of five days, including Saturdays
T.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we’re growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs many automotive services including oil changes, alignments, brakes, exhaust, shocks, struts, cooling systems, transmission fluid flush, and more. We employ ASE Certified Technicians to keep your vehicle riding and running at its best.
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.