What are the responsibilities and job description for the Insurance Servicing Agent position at Sumser Insurance Professionals, Inc?
About Us
We are a growing independent insurance agency based in Midlothian, VA, dedicated to providing excellent service and building long-term relationships with our clients. Our team values professionalism, collaboration, and always going the extra mile. We pride ourselves on creating a supportive work environment where employees can learn, grow, and thrive.
Position Overview
We’re looking for a Personal Lines Servicing Agent to join our team. This role is primarily focused on servicing existing clients—helping them with their auto, home, and personal insurance needs. You’ll also have opportunities to cross-sell, earn referrals, and contribute to the growth of the agency. Whether you’re an experienced agent or someone motivated to start a career in insurance, we’d love to connect.
Responsibilities
- Provide excellent customer service to personal lines clients (auto, home, renters, umbrella, etc.).
- Assist with policy changes, billing questions, renewals, and general inquiries.
- Process endorsements, certificates, ID cards, and related documentation.
- Build strong client relationships through timely, professional support.
- Identify opportunities for cross-selling and referrals when appropriate.
- Collaborate with the team to deliver a seamless client experience.
Qualifications
- Active Property & Casualty insurance license (or willingness to obtain within a set timeframe—agency support provided).
- Previous insurance or customer service experience preferred, but not required.
- Strong communication, organizational, and problem-solving skills.
- Attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Tech-savvy and comfortable learning new systems/software.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree a plus.
Compensation & Benefits
- Competitive base salary.
- Bonus opportunities (cross-selling, referrals, and performance-based).
- Paid training and licensing support (if not already licensed).
- Career growth opportunities in a supportive, team-focused environment.
- Health Insurance and 401K Matching after set probationary period.
Schedule
- Full-time, Monday–Friday, 8:30am–5:00pm
How to Apply
Please submit your resume and a brief cover letter sharing why you’d be a great fit for this role. We look forward to meeting you!
*We are hiring at TWO LOCATIONS- Midlothian, VA 23114 and Sandston, VA 23150*
Job Type: Full-time
Pay: From $44,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $44,000