What are the responsibilities and job description for the Host/Server position at Sumo sushi Japanese restaurant?
Overview
Join our dynamic team as a Host/Server, where your energy and hospitality skills will create memorable experiences for our guests. In this vibrant role, you’ll be the welcoming face of our establishment, ensuring every guest feels valued and cared for from the moment they arrive. Your enthusiasm and excellent communication will set the tone for a positive dining atmosphere, making each visit enjoyable and seamless. This paid position offers an exciting opportunity to develop your customer service expertise while working in a lively, fast-paced environment.
Responsibilities
- Greet guests warmly with genuine enthusiasm, providing a friendly first impression.
- Manage reservations and seating arrangements efficiently to optimize guest flow.
- Take accurate food and beverage orders using POS systems such as Aloha POS or Micros POS, ensuring clear communication with the kitchen and bar staff.
- Provide attentive guest service by answering questions, offering recommendations, and addressing any special requests or dietary needs.
- Maintain a clean and organized host stand and dining area to uphold high standards of cleanliness and presentation.
- Assist with guest relations by resolving concerns promptly and professionally, ensuring a positive experience for all patrons.
- Support serving staff during busy periods by delivering food and beverages promptly and assisting with table turnovers when needed.
- Uphold restaurant policies including phone etiquette, safety procedures, and hospitality standards to enhance guest satisfaction.
Experience
- Previous experience as a Host/Hostess or Server in a restaurant setting is highly preferred.
- Strong customer service skills with the ability to communicate clearly and effectively in diverse situations.
- Familiarity with food service operations, including POS systems like Aloha POS or Micros POS, is advantageous.
- Experience working in hospitality environments such as hotels or restaurants demonstrates adaptability and guest-focused mindset.
- Ability to handle multiple tasks efficiently while maintaining a positive attitude under pressure.
- Excellent phone etiquette skills for managing reservations and inquiries professionally.
- Prior guest services or hospitality experience that highlights your dedication to creating welcoming atmospheres. Embark on a rewarding journey where your hospitality talents shine! We’re committed to fostering an inclusive environment that values energetic team players dedicated to delivering outstanding guest experiences every day.
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20