What are the responsibilities and job description for the Host/Hostess position at Sumo Ramen Co.?
Job Summary
We are seeking an energetic and welcoming Host/Hostess to join our dynamic team! In this vital role, you will be the first point of contact for our guests, creating a warm and inviting atmosphere that sets the tone for an exceptional dining experience. Your enthusiasm, organizational skills, and commitment to guest satisfaction will help ensure smooth seating operations and positive guest relations. This paid position offers a fantastic opportunity to develop your hospitality skills in a lively environment where guest service is always the top priority.
Duties
- Greet guests promptly with a friendly and professional demeanor, making them feel valued from the moment they arrive
- Manage reservations and seating arrangements efficiently using POS (Point of Sale) system.
- Maintain an organized waitlist and coordinate seating to optimize table turnover and guest flow
- Answer incoming phone calls with excellent phone etiquette, providing information and taking reservations as needed
- Assist guests with seating preferences, special requests, and inquiries about menu items or restaurant policies
- Collaborate closely with servers and kitchen staff to ensure seamless service delivery and guest satisfaction
- Uphold food safety standards by maintaining cleanliness in the host station and adhering to health regulations
- Support guest relations by addressing concerns promptly and professionally, ensuring a positive dining experience
Qualifications
- Previous host/hostess experience or food service background preferred but not required; enthusiasm for hospitality is essential
- Strong customer service skills with the ability to communicate clearly and effectively in a fast-paced environment
- Experience with restaurant POS systems is a plus
- Excellent organizational skills to manage reservations, waitlists, and guest flow efficiently
- Knowledge of food safety standards and proper hygiene practices in food service settings
- Ability to handle multiple tasks simultaneously while maintaining a positive attitude
- Hospitality or hotel experience is advantageous but not mandatory; a genuine passion for guest relations is key
Join us in creating memorable experiences for every guest! If you thrive in lively environments, excel at communication, and enjoy making people feel welcome, we want to hear from you. This role offers an exciting opportunity to grow within the hospitality industry while delivering outstanding guest service every day.
Pay: $8.00 - $9.00 per hour
Work Location: In person
Salary : $8 - $9