What are the responsibilities and job description for the Customer Service Representative position at Summitville Tiles, Inc?
Customer Service Representative
Minerva, OH – Office-Based, Immediate Opening
Are you ready to join a team that’s redefining customer service and inside sales in the building materials industry? Summitville, now part of General Shale and the global Wienerberger family, is looking for a positive, detail-oriented professional to help us continue our tradition of excellence. Our newly renovated sales office in Minerva, OH is the hub for supporting our national distribution network and handling inquiries about our industry-leading thin brick, floor brick, and quarry tile products.
What Makes This Role Different?
This isn’t your typical customer service job. You’ll be building relationships with customers across North America, working closely with them week in and week out, and serving as a trusted partner for their product needs. You’ll also interact regularly with our external sales team, plant, and corporate office, gaining exposure to all facets of our business.
What You'll Do:
- Answer product, order, pricing, and delivery inquiries from current and potential customers
- Process orders, quotes, and returns with accuracy and attention to detail
- Collaborate with sales, production, and logistics to ensure smooth, on-time deliveries and ensure customer satisfaction
- Troubleshoot and resolve customer issues professionally
- Maintain organized records of customer interactions
- Develop ongoing relationships with our distribution partner
What We’re Looking For:
- Strong attention to detail and organizational skills
- Excellent phone communication and email writing abilities
- Proficiency in Microsoft Office, especially Outlook, Excel, and Teams
- Experience with SAP ERP or building materials is a plus, but not required
- Previous experience working with people in any capacity—customer service or sales is a bonus
- A positive attitude and desire to contribute to our team culture
Why Summitville?
We take pride in our products, our service, and our reputation for working on high-profile commercial projects specified by top architects nationwide. Even as part of the largest brick company in the country, we maintain a family-business feel, with ongoing investments in our office and plant to support growth.
On-the-Job Training & Growth Opportunity:
We offer comprehensive on-the-job training to help you learn our business and systems. This position is a great fit for someone interested in advancing—some of our team members have moved into outside sales and other roles within Summitville and across our corporate brands.
Benefits:
- Competitive pay
- Health, Dental, and Vision insurance
- Retirement plan
- Paid time off, sick pay, and holiday pay
If you’re ready to make an impact and grow your career with a company that values its people, we want to hear from you! Apply today—this position is available immediately.
Learn more about General Shale and our portfolio of masonry and building solutions at www.generalshale.com.