Clinic Operations Manager

Clinic Operations Manager

• Salary Range: $$63,731 - $7682 based on relevant years of experience
• Location: Larimer county, Colorado
Status: full time, 40 hours per week

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Role Overview:

Responsible for the smooth operation of all day-to-day activities carried out in their assigned clinic and programs. The Clinic Operations Manager ensures that clinic and program services operate effectively and efficiently, optimizes clinical and medical schedules, tracks daily clinic productivity and supports the operations staff to streamline workflows to maximize clinic capacity. This position is responsible for coordinating and managing the client’s access to care, which could include processes for scheduling, verifying insurance or other coverage, client registration accuracy for proper billing. This position will demonstrate commitment to and provide leadership for Summitstone Health Partner’s values by delivering visionary and operational leadership while fostering trust, collaboration, and a diverse and inclusive environment.

Essential Duties:

• Establishes standards that ensure resources are utilized at an optimal level, directs and develops operations staff, and collaborates with multidisciplinary professional staff within SummitStone and the community.
• Leads operational staff by recruiting, selecting, orienting, and training staff. Operational staff include but are not limited to Operations Support Specialist and Medical Assistants.
• Maintains appropriate staffing levels by coaching, counseling, and providing corrective action to employees: planning, monitoring, and appraising job results through performance evaluations.
• Responsible for on- and off-site leadership, which may include providing crisis intervention, attending to needs of staff within the building, problem solving between team members, and helping clients who need assistance.
• Work in collaboration with all SummitStone departments, including but not limited to revenue cycle, clinical, nursing, and medical, safety support, facilities and maintenance, and act as a bridge between programs and departments to ensure SummitStone achieves client and financial goals.
• Utilizes knowledge of the front end of the client experience, notably revenue cycle process, to ensure appropriate demographic and coverage information is collected for clients at the time of registration.
• Ensure staff are adequately trained for client registration, working with SummitStone training department to define and evaluate training competencies.
• Design and execute tactics in accordance with Summitstone’s interpretation of changing healthcare regulations that impact client care.
• Serves on committees and workgroups in support of the organization.
• Perform other duties as assigned.

Required:

• Bachelor’s degree preferred.
• More than four years of experience in a related position in healthcare or behavioral healthcare operations required.
• More than two years of experience providing direct supervision to staff or overseeing a team required.
• Experience in program development and project management preferred.
• Equivalent combination of education and experience may be evaluated and considered.

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.

We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.

Please visit summitstone.org for more information about who we are.

Total Rewards:

At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status.

Below are some of the benefits we offer:

• Medical, dental, and vision coverage — including options for eligible dependents

• Mental health and wellness resources
• Short-term and long-term disability insurances
• Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions

Reach Out

SummitStone will provide persons with disabilities with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at hiring@summitstonehealth.org.

This position will be open for a minimum of three days and/or until a top candidate is identified.